Tania
I purchased this app through an…instagram
I purchased this app through an advertisement. Once signed up and purchased it asks for more money on workbooks .This should be advised before you sign up and first payment made .I down loaded app and it’s basic at best .poor qty for what you pay.I also did not receive an email receipt or any communication apron signing up. The app it different from the website and the phone app is useless as it does not load properly and cannot be accessed. I contacted them for a refund after trying to use this app to no avail.not even 30 min of use l But after reading the reviews looks like a scam. I should have looked here first. You should refund your customers if the app does not deliver what it promises.
Response from KidologyJun 20, 2026
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced. This is certainly not the experience we want for our customers. Please contact us directly at [email protected] and include "Trustpilot" in the subject line of your email. Our support team will investigate your case as a priority, help resolve any access issues, and review your refund request if applicable. We take all customer concerns seriously and are committed to ensuring every customer receives the support they need. Kind regards, The Kidology Support Team [email protected]