customer
Complete Scam
Complete Scam. Attempted to sign up to 1 month trial only to find out I have been charged for digital extras which are non refundable. I clicked skip on the extras during to sign up process however they make the skip text so tiny and small under the continue button that it is impossible not to click it. Also reached out to their support who sent me a link to terms and conditions which does not work. Its pretty disgusting tactic for parents who are trying to reach out for support.
Response from KidologyOct 16, 2026
Hello, We’re truly sorry for the frustration and disappointment this experience has caused. We understand how upsetting it can be to discover unexpected charges during signup, especially when you were only intending to purchase a one-month subscription. We’d appreciate another opportunity to look into your case more thoroughly and see how we can help resolve this matter. Please reach out to us again at [email protected] so our team can review the details of your purchase and address your concerns. Thank you for giving us the opportunity to look into this further. We hope to make things right for you. Warm regards, Kidology Support Team