KickstaReviews of kicksta.co

Response from KickstaJun 16, 2025

Hi Christina, Thank you for your message, and we’re really sorry this experience felt frustrating. To clarify, your account was on a 7-day free trial, which means no charges are applied unless the trial is allowed to continue past that period. We understand the urgency in your messages, and although our response wasn’t instant, your cancellation request was fully processed within 24 hours, including the removal of your account and billing details. We appreciate your concern and truly regret that the communication gap led to mistrust. That said, we want to assure you and others reading this that no payment was taken, and your data has been fully deleted from our system. If you ever need support again, we’re here to help. Best, Kicksta Team

Response from KickstaJun 17, 2025

Hi Yazan, We’re really sorry to hear about the frustration this caused. When you cancel your subscription with Kicksta, it can take up to 48 hours for all account data and connected activity to be fully removed from our system. During that short window, some automated actions may still attempt to run, but they stop completely once the deletion process is complete. We understand how annoying that must have felt, and we truly apologize for the inconvenience. Everything should be fully settled now, but if you notice anything unusual moving forward, please don’t hesitate to reach out. Best, Kicksta Team

Response from KickstaMay 28, 2025

Hi Funshopping, Thanks for taking the time to share your feedback. We’d like to clarify that the self-service cancellation option was only available during the free trial period and for a limited time. Unfortunately, this feature was frequently abused by users creating multiple accounts to bypass payment, which is why all cancellations (both during trial and for active subscriptions) are now handled directly by our Customer Success team. In your case, the cancellation request came in after a full month of active service and without any prior correspondence. At that point, the new billing cycle had already started, which is why you received another invoice. As outlined in our policy, cancellations for active subscriptions are reviewed by our team so we can understand what didn’t work and try improving the service before any final decision is made. Our team has already responded to your message, so please check your inbox and feel free to follow up with them directly. Best regards, Kicksta Team

Response from KickstaMay 27, 2025

Hi McKenzie, Thanks for sharing your feedback. We’re truly sorry to hear about your frustration, and we understand how disappointing it can be when expectations don’t align with the actual experience. We just wanted to clarify that as soon as your cancellation request was submitted, our support team responded and processed it in under an hour. We take all cancellation requests seriously and aim to handle them promptly and respectfully. Regarding the cancellation process: while we don’t have an instant “cancel” button, our form is designed to ensure every request is properly tracked and resolved. As for card removal, once an account is canceled and no future billing is scheduled, the client's details are removed from our system. We genuinely wish things had gone differently and hope you’ll consider giving us another try in the future, but either way, we appreciate you giving the platform a shot. Best, Kicksta Team

Response from KickstaMay 26, 2025

Hi Vojtěch, Thanks for your feedback. We understand that the service didn’t match what you were looking for, and we respect that completely. Your trial was scheduled for cancellation, and you will not be charged. The trial will automatically expire, so no further action is needed on your end. The agent will be with you shortly. Wishing you all the best moving forward. Best, Kicksta Team

Response from KickstaMay 27, 2025

Hi Kas, Thanks for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet expectations. We’d like to clarify that every cancellation request submitted through our ticketing system is reviewed and processed by our team, typically within a few business hours. We aim to be as responsive as possible via email and chat, so if anything falls through the cracks, that’s on us, and we take full responsibility. Can you please respond to our information request so we can investigate and determine the cause of this? Best, Kicksta Team

Response from KickstaMay 19, 2025

Hi Dan, Thank you for sharing your feedback. We’re genuinely sorry to hear about your experience, and we appreciate the chance to clarify a few things. Our support team responded to your cancellation request within minutes, and your trial was successfully canceled before any charges were made. We do guide cancellations through our support team to ensure proper handling and avoid accidental account removals. This process is in place to protect users, not delay or block requests. Our support team is always here to help and act promptly when requests come through. If you have any further concerns or need additional clarification, feel free to reach out to our support team. Best, Kicksta Team