Not satisfied with this service at all. Paid $99 for the professional plan and got minimal followers. Save your money. We believe we got shadowbanned for using Kicksta on IG account and want a refund.
MA
Mahshid
I emailed them several times that when…
I emailed them several times that when I log in the website, the account is not added. They did not return my emails. They charged me $49, I notice no changes instagram. Don’t waste your money!
EC
Emma C.
Total scam
If i could give this company minus stars then I would. They are a scam and total frauds. I set up my subscription and was told it was ‘active’. After over 24 hours they had liked 9 posts on my behalf. 9. I had set up targets with literally hundreds of thousands of followers and they liked 9 posts. The analytics said that my targets were poor. How are they even analysed as poor of you’ve only liked 9 posts? I could like 9 posts myself in 30 seconds. If the service takes that long to pick up why would anyone pay for it? You may as well do it yourself. I have emailed customer service REPEATEDLY to ask for a refund as allegedly they offer you a 14 day money back guarantee. Nobody is responding to my emails.
I have used other Instagram growth services for other businesses but chose to use Kicksta as they were cheaper. Now I know why. I’ve had immediate results with other companies. Goes to show you get what you pay for. It’s a scam and a con and they are to be avoided at all costs. I am reporting them officially as a fraudulent company. I’ve never dealt with this level of unprofessionalism or (lack) of customer service. Kicksta - if you even bother to read this, don’t even think about telling me to email customer services - please just give me my money back.
Response from KickstaJul 25, 2019
Hi Emma,
Our customer service team is getting to your ticket and you will be refunded. All of your emails are from yesterday so your ticket will be reviewed soon.
Thanks!!
AJ
Andrew J P.
This is literally one of the most…
This is literally one of the most unprofessional companies I have ever dealt with. My experience with them was so bad from a customer service standpoint that it has me doubting the legitimacy of the company as a whole.
Response from KickstaJul 1, 2019
Hi Andrew, we're sorry to hear that you feel that way. Our customer support team works hard to answer all customer emails in a timely manner. If you decide to try our service again we recommend sticking with it for longer then 6 days to see good results.
Thank you!
DD
DDR
Kicksta is CANCELED
Kicksta was amazing the first month of service. I received a steady flow of new followers and at the time, and I could see constant activity (kicksta was liking 2 photos from the targeted users). Ever since this IG feature was disabled, I stopped receiving ANY service from Kicksta yet continued to be billed. Also received very patchy and limited responses to my emails. After 2 months of no service, it finally started up again but was sloooow growth (they now only like one photo?). bI think this service is a sham that gets away with things because people trust that they are doing what they say they are doing, when in reality they’re just really good at charging your credit card for doing next-to-nothing. Kicksta is CANCELED.
CF
Christopher F.
When I started with kickstagram my…
When I started with kickstagram my account grew drastically in the first 6 months. After that they have barely worked on my account all the growth comes from me posting and other services I've recently decided to use. I believe they are a great service when paying attention to your account.
Response from KickstaMay 31, 2019
Hi Christopher,
Although we no longer have customer success managers for each account, you can still contact support for any questions or concerns you have. We never stopped the automation and your account is up and running successfully. You should always be constantly posting on your IG, since we are not a scheduler nor do we create content for you to post.
If you have any other questions about this feel free to contact [email protected]
Thanks!
LI
Livi
I have had an account for few months…
I have had an account for few months right now, and I could gain pretty much good followers until now before using this service. I built good community by myself. But since It took pretty much time liking people's pictures and checking them all the time, I tried kicksta service. before kicksta, when I had no followers, I tried two different Instagram growth company service for each month. both were fine, after I gained certain amount, I quit using them, because my account grew faster by itself after that. and I wanted to try kicksta this time to gain followers for better and fast result. Okay, so this service was based on 'like feature' I paid 49 dollars for the service. this service is working like this: I gave them target accounts, and they set up my account to like 3 photos each user it engages.
before using this service, I always liked pictures of target accounts follower's by myself. and I could gain pretty much followers and it made my account grow. so I know this way is working. since I always did it by myself.
so I thought if I use kicksta program, it would be better since it's computer program/software, I expected it to be faster. but as a result, I got less than 20 or little bit more fake followers.
I am very aware of my account, and I communicate with my followers, I analyzed data of my account each day. just for the case, I captured everything as well. so this program can't lie to me. I thought it's ridiculous, because if I go to my account kicksta dashboard, they indicate I got more than 400 followers after I started this service.
Okay, so I started my service from 23th, and the program didn't even start. they were still setting up my account. because I checked all the pictures I liked through Instagram settings.
Plus 24th, it wasn't still working until midnight. and now, the number of my followers are the same from 23th. I checked Instagram follower analyzed program if I lost any followers, but I didn't lose 400 followers at all. honestly the number is still the same. their dashboard is fake. I don't even know where that number even came from. I didn't gain any followers from this program.
moreover, I counted how many pictures this program liked, it is less than 70 pictures. for 6days.... I sent them email several times, and they copy same email, it is because they are trying to help you to gain 100% organic followers, In an attempt to better mimic human behavior... well, I can say as a human, I did perform so much better by myself and build up my Instagram. and I liked more pictures and put effort in it.
I wasn't really going to write a review about it, but what really made me feel bad was all those very few followers I got from this service, usually they follow more than 3000-5000 people. and it's not even activate account. the last pictures most of them posted were last year or this year January. plus those few numbers of followers I got from kicksta are even private account.... Which does not make sense at all, because you can't use like feature to private account. So I'm sure they brought fake followers to me after I sent them complaint email.
I just don't want people who want to build their account for business or whatever purpose, they don't use this service, because when you are really not aware of how Instagram works, and you have no experience, you really can't tell the fake followers. and you waste of your money without knowing it. so I am writing this review, and being honest about it. their poorly-crafted Instagram bot was just awful, and Aside from this, the people who run this bot's, they don't really read your email. they read half, and keep sending you same email.... I requested them a refund today, so now I need to wait for it, if I don't get refund, I must contact my bank. so hopefully, at least they refund me fast...
If you care about your account and are running a business, stay far away from kicksta. don't trust reddit comments or review because now I'm sure it's coming from this marketing company. Just try and and grow your social media presence organically or with a proper engagement agency. You will get result from there.
Response from KickstaMay 29, 2019
Hi Livi,
We looked into your account to see how we could help you out in order for you to see better results, and noticed that you've only had an account with us for 6 days. You signed up on 5/23/19 and canceled yesterday the 28th. In order to start seeing results you need to give the system more time as we are trying to simulate human behavior and organic growth.
We can guarantee the system started working the moment you signed up, but there was not enough data after only 6 days to display in your dashboard.
Our customer success team works hard to answer all questions from our clients and assist them with any issues. We did refund you yesterday and our records show a confirmation email you received and never responded to.
Let us know if we can help with anything else,
Thank you!
DW
Dean W.
You can't remove your credit card info
They'll happily store your credit card information without creating a subscription or using their service. There isn't an option to remove your credit card information. They allow you to update it but you can't completely remove it. There's no "delete" button next to your credit card information.
With all the data breaches, it's extremely disturbing for a company to store your credit card information without providing an option to remove it.
I don't care how "secured" they claim their service is. There should be an option for customers to remove their credit card information completely from their system.
They don't even provide an option to pay with PayPal, which is disappointing. It's probably because PayPal does a very good job at protecting your purchases.
I would suggest looking at other services with better payment options like PayPal and allow you to remove your credit card information.
UPDATE 2/5/2019: So Kicksta contacted me and now they're saying they don't store any CC information and they're saying Stripe stores the CC information... blah blah blah. But I STILL see my CC information when I log into my account when I go to billing. Terrible service. Since Kicksta uses Stripe's API, I had to instruct them to log into their Stripe account and manually delete my CC information. On 2/4/2019, a manager contacted me apologizing for the confusion and confirmed my CC info was deleted.
The checkout process is definitely not worth the trouble because you have to provide them with your credit card information before you even confirm you want to sign up.
If you decide not to use Kicksta before paying for it, your credit card details will be STILL stored in their Stripe account. They need to update their sign up process and only store CC details for CONFIRMED sign ups.
Go use other services where you can pay with PayPal where you don't have to pass them your credit card info before confirming you want to pay for the service.
4/4/2019 Update: Now, Kicksta is claiming my review is false. Unfortunately, there isn't a way to upload screenshots of email conversations with them, which I will gladly do.
Response from KickstaFeb 5, 2019
Hi Dean, we're sorry about the issue you've been having. Our customer support team has deleted your CC from our records. Sorry for the miscommunication, although we don't use Paypal, we use Stripe and we can assure you that it's safe and has bank-level security and encryption. Let us know if you need assistance with any other issues.