Reclamo per servizio non conforme e rischio sospensione account Instagram
Ho sottoscritto un abbonamento trimestrale con Kicksta, dopo aver letto alcune recensioni positive che mi avevano fatto ben sperare.
Purtroppo, dopo solo un mese di utilizzo, l’esperienza si è rivelata totalmente deludente. I servizi offerti non hanno rispettato quanto promesso e, cosa più grave, ho rischiato più volte il blocco del mio account Instagram, che utilizzo anche per scopi lavorativi.
Ho cercato di segnalare i problemi e ho inoltrato una contestazione formale, ma il mio reclamo è stato respinto senza motivazioni convincenti.
Alla fine, ho deciso di cancellare l’account, perdendo però l’intero importo dell’abbonamento trimestrale, senza alcun rimborso o possibilità di recupero.
Ritengo il servizio inaffidabile e potenzialmente dannoso per chi utilizza i social in modo professionale.
Esperienza assolutamente sconsigliata.
KM
Kevin M.
Good at first - then terrible!
Kicksta worked very well for about 30 days. We opted to use their targeted growth option so that our followers were more local and engaged (not bots). The way Kicksta works is by following/unfollowing as "interactions", but they suddenly stopped having any interactions for over 11 days in a row when I cancelled. I tried to get an explanation from them but they would not reply to my inquiries. They went from 50+ interactions per day to zero for 11 (and counting) days.
Response from KickstaOct 22, 2025
Hi Kevin,
Thanks for taking the time to share your experience. We’re genuinely sorry to hear that things didn’t end on a positive note.
After reviewing your account, we noticed that the period you mentioned with “no interactions” actually coincided with the unfollow phase of your growth cycle. During this stage, Kicksta focuses on removing previously followed accounts, in your case nearly 1,000 users, to maintain a healthy following ratio. While this phase doesn’t include new follow actions, the system was still actively managing your account in the background.
Additionally, we identified that your targets needed to be updated to ensure the system has enough relevant users to interact with once the unfollow cycle finishes. Our customer support agent reached out to you about this at the time to help refresh those targets and get growth running smoothly again.
We completely understand how this could’ve been confusing, and we appreciate your feedback. If you’d like, we can walk you through your full account history to show exactly how activity progressed and how we can fine-tune things moving forward.
Best,
The Kicksta Team
DA
Daniel
Thinking about using Kicksta? Don't.
Thinking about using Kicksta? Don't. Their "growth pod network" is just a bunch of low-effort Instagram accounts that are so obviously fake/bots that Instagram automatically removes 95% of them minutes after they follow you (they're all newly created, have serial numbers in the username, no posts, etc). Kicksta only cares about money, they offered no refund despite the complete lack of delivery (despite their "guarantees").
Response from KickstaOct 22, 2025
Hi Daniel,
Thanks for sharing your feedback. We’re sorry to hear the experience didn’t meet your expectations.
After reviewing your case, we confirmed that your account was escalated to our development team and monitored closely after you mentioned follower removals. The drops you noticed were most likely caused by Instagram's newest policies of automatically flagging and removing certain users from their platform, which unfortunately impacted visible results.
We also offered to continue delivery until the end of your billing cycle and made sure your account was prioritized for quality improvements before cancellation. While we completely respect your decision to stop the campaign early, we want to emphasize that your concerns were taken seriously and investigated by both our support and development teams.
Wish you the best moving forward.
Kindly,
The Kicksta Team
VM
Veronica M.
I used this toolRisky Tool — Got My Instagram Permanently Deactivated
I used this tool to grow my Instagram account, but it led to my account being permanently deactivated by Instagram for violating their guidelines. I regret trusting it, as I wasn’t fully aware of how unsafe it was.
What disappointed me most was the company’s reaction when I informed them. Instead of offering any support or guidance to help me recover my account, they pushed me to keep paying for their service at a discounted price. This showed me they care more about making money than helping their customers.
While the tool may promise fast follower growth, it is not compliant with Instagram’s rules, and the consequences are severe. Losing my account has been extremely frustrating and disappointing.
I strongly recommend avoiding this service if you value your Instagram account, it’s simply not worth the risk.
Response from KickstaOct 8, 2025
Hi Veronica,
First, thank you for being our client over the past couple of months. We genuinely understand why you’re upset, and we’re truly sorry for how everything unfolded. Your account’s suspension was a serious situation, and looking back, we should have provided clearer, more hands-on guidance to help you navigate Instagram’s appeal process. That’s on us, and we take full responsibility for it.
We’ve fully refunded your last charge, and we’re using your experience internally to improve how we communicate risks and support users if Instagram flags their accounts.
While Kicksta is built to operate within Instagram’s guidelines, the reality is that Instagram’s algorithms can still flag or temporarily disable accounts that use any third-party tools. During the recent wave of verification checks, many users reported difficulties completing Instagram’s required steps, which unfortunately led to permanent suspensions in some cases. We know this doesn’t make the outcome any easier, and we’re truly sorry we couldn’t do more for you at the time.
If there’s anything else we can do to support you, please don’t hesitate to reach out.
Best,
The Kicksta Team
EC
Emilio C.
They won’t cancel my subscription
Got the app because I wanted to grow my Instagram just like everybody else. two days later I didn’t see any improvement or cared about it anymore so i tried canceling my 7 day free subscription but it wouldn’t allow me and told me to go to support chat for approval? sent multiple messages and they never respond back
Response from KickstaSep 15, 2025
Hi Emilio,
We’re sorry to hear about the trouble you’ve had trying to cancel your trial and we absolutely want to fix this for you. Please email [email protected] with the email address you used to sign up so we can locate your account, confirm that the trial is canceled, and make sure no charges are made.
We aim for quick, simple cancellations and will also review what happened here to prevent delays like this in the future.
Best,
The Kicksta Team
NI
Nikki
DO NOT USE THIS SERVICE
DO NOT USE THIS SERVICE! My several years old Instagram account just got banned for violating community guidelines after using this service. I am a content creator/influencer and used that account for brands and to make sales. Plus, important networking connections I had forged. THEY'RE ALL GONE BECAUSE OF KICKSTA!
I had only used Kicksta for less than 2 months. Recently, they'd had been sending a lot of notifications that they'd have to pause services or update and that the service wouldn't be working for a few days here, and a day there. When that started, I began getting notifications from IG that they needed to verify my identity, and snapped photos of me to verify that I was human. And in the last week, IG had put at least 3 holds on my account, I'd appeal them and would be back. But the other day, I got a permanent ban with no opportunity for appeal. I reached out to Kicksta who claimed they have been getting a lot of emails lately (I bet!) and would get back to me. After 2 days, they just emailed me denying they had anything to do with my ban, and had the nerve to tell me to just log back into my IG because is a glitch that a lot of users are facing and that they'd "PAUSE" my payment for 7 days for the inconvenience. So they think I'm gonna pay for service on a page that doesn't exist because of THEM?!!! I'm not even going to get into the fact that when I had renewed for this month, I had put in a coupon code only for it to take my card number, charge me full price, and they claimed I didn't put in the code despite the fact that I didn't trust them and had taken a screenshot for proof.
Do yourself a favor, avoid these frauds. I will be reporting them to every agency that listens. For them to claim to be "safe" they're obviously misrepresenting their business and should not be allowed to operate.
Response from KickstaSep 15, 2025
Hi Nikki,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about this and want you to know we’ll do everything we can to help you get to the bottom of it.
Recently, Instagram introduced stricter security measures that have unexpectedly locked or even permanently removed many accounts worldwide (including those not using any growth services). These changes have triggered extra identity checks and sudden bans, which match the pauses and verifications you described.
Kicksta’s automation is designed to be safe and does not have the ability to suspend or delete Instagram accounts. We’ve operated successfully for many years, and we simply couldn’t do so if our service posed that kind of risk.
Please reach out to [email protected] with your ticket number or screenshots so we can review your billing and assist you with any recovery options Instagram may offer.
We’re very sorry for what you’re going through and are here to support you in every way we can.
Best,
The Kicksta Team
DE
Deb
DO NOT USE
DO NOT USE! I use the service on my account that I’ve had for three years and had built up to 8000 followers just to grow it a little bit more. Within three months of using it, my account was permanently deleted by Instagram. I wrote to them requesting a refund. It was the least they could do and they would not even give me a refund of the $147 that I had spent. I use that for my Amazon storefront, influencer and social cat and other streams of revenue I guess the jokes on me for trying to use something to grow my Social media, not organically, but they promoted themselves as a safe way to grow your Instagram and they are definitely not a safe way to grow your Instagram. Instagram picked up on it super quickly. I follow the rules. I did not follow or Unfollow anyone I did not logon from multiple sources. Whoever they had performing the growth was the one that caused my account to get deleted it was incredibly upsetting and they hold no accountability.
In response to their response: they are not sorry. I wrote them multiple times and they do not care and it was directly related to their automations, their attempt to blame this on instagram is absurd. Use at your own risk! Their attempt to tell me to reach out to them is just to look as though they care, they don’t. If they cared about making it right, they would have in our previous communications. Their service is not as advertised, and that is a simple fact.
Response from KickstaSep 15, 2025
Hi Deb,
We’re truly sorry to hear about the loss of your Instagram account and completely understand how upsetting this is. We’d like to share some context that may help clarify what happened.
Recently, Instagram carried out a global security sweep that unexpectedly logged out and, in some cases, permanently removed a number of long-standing accounts. This affected many users worldwide, including people who weren’t using any growth services. We can assure you that this was not triggered by anything unique to Kicksta and our automation.
We know that doesn’t make the outcome any less painful, and we’re committed to working with you. Please reach out to [email protected] with your ticket number so we can review your case in detail and look for any available remedies, including options on your billing.
Again, we’re very sorry this happened and want to help however we can.
Best,
The Kicksta Team
PE
Peter
I am now locked out of my account…
I am now locked out of my account because of what Kicksta does and where they are located. I sent them several emails. A few times someone answered, but when I told them they caused me to be locked out they stopped replying. On top of that on my home page, they eliminated the "Cancel Subscription" option and the LIVE chat option. They did this because they saw my emails and knew I wanted them to stop. I saw the cancel option, and did not do it right away. That was a HUGE mistake. I should have canceled it as soon as I saw that button. But now the button is GONE! They are located in Siberia!! I had NO idea where they were located until I saw the warning from IG. This is a HUGE red flag. When they logged in, IG logged me out. I was kind of okay with that, as long as IG allowed me to log back in. Which they did for a while. Then they blocked me. I do not know if I have just been suspended or they got rid of my account. I have not received any emails or warnings from them as to what has happened. I have sent 3 new emails to Kicksta one of them asking them to cancel my account immediately and get OUT of my account and never log back in again. But I am sure they cannot being they see my account is locked. It has taken me years to build that account, and now it could be gone. Do NOT use this company! I don't care HOW they say they build your account. They log in, whether you are logged in our not, which is a huge NO NO! And the origin of Siberia is also a HUGE NO NO! I am still battling to get back in. I am in limbo. This is infuriating. I can end this by simply changing my password. But I cannot do that because I cannot get into my account. If you choose a company to help build your account. Makes sure their home is in the US. Make sure they do not log in while you are logged in.
Response from KickstaSep 12, 2025
Hi Peter,
We’re sorry for the stress this situation has caused and want to clarify what’s happening. Before we start, we'd like to point out that Kicksta never stores or sees your password—all connections are encrypted and automated. No one on our team can manually log into your account.
What you’re experiencing matches a recent Instagram security sweep that’s been affecting many users globally. Instagram has been logging people out and requesting new verification as part of a platform-wide cleanup of fake or suspicious profiles. This is unrelated to Kicksta’s automation. We've been working on your account for quite some time, and these issues started occurring just now.
The Cancel Subscription and Live Chat options are still active in every account. If you don’t see them, please try clearing your browser cache or using a different device. You can also change your proxy location anytime in Settings → Proxy to help with re-connection. There are 60 locations you can pick from, including the US.
To regain access quickly, we recommend using Instagram’s “Forgot Password” link or the Help Center form (“My account was deactivated”) for a manual review. Our support team is ready to guide you through these steps if needed.
Best,
The Kicksta Team