I have asked multiple times for my trial subscription to be cancelled and this company COMPLETELY IGNORES ME. This is an absolute scam. I will be in contact with a fraud agency regarding this company.
Response from KickstaFeb 11, 2024
Dear Jenna,
Thank you for taking the time to share your feedback with us.
We recognize how crucial an easy cancellation process is and we want to assure you that these issues are a top priority for us.
Your subscription has been scheduled for cancelation but you're still free to use the remaining of your trial without any charges to your account. Should you have any more questions or need further assistance, our customer support team is here to help.
Kindly,
Kicksta Team
AM
Ameera
Update on SCAMMERS
Update on SCAMMERS, I've just submitted evidence to TrustPilot as Kicksta asked me to delete my reviews on exchange for a refund. I've also since realised; that on the trial I selected; the package they charged me for *without my permission* states "1000 followers p/month" it also states they are organic and targeted.
Instead I have received 4 followers in total, all fake accounts. I want to be clear, I did not use the service and then ask for a refund, I did a trial; they charged me without my permission, I emailed the same day asking for a refund, as; at the time I'd only received 2 fake followers... They have refused to give me a refund ever since, I have no idea what else to do as they've stopped answering my emails now. I've reported them to TrustPilot, and I've reported them to my bank; sending evidence to all. BE SO CAREFUL GUYS, DO NOT USE THEM, this company is a total fraud; the followers are not targeted or organic, and they are faking 5 star reviews to keep their image up, they do not care about customers, they are taking peoples money from bank accounts even long after they've cancelled... Read the other 1 star reviews. All I can do is keep leaving reviews - and report them with all my evidence to bank, fraud crime stoppers and more.
SG
Sama G.
It's a scam
Do not - it's a scam! The 7 day trail does nothing and to cancel you need to contact them and they don't answer.
Response from KickstaJan 23, 2024
Dear Sama,
I hope this message finds you well. Firstly, I want to express our sincere gratitude for taking the time to share your thoughts and experiences with Kicksta. Your feedback is invaluable to us, and we genuinely appreciate your openness.
I want to extend my sincere apologies if your expectations were not met during your time with Kicksta. I understand that you encountered issues connecting your account, and I want to assure you that our team was diligently working to assist you. It's possible that our responses may not have reached you, and for any inconvenience caused, I deeply apologize.
Regarding the cancellation process, I'd like to shed light on its purpose. Our aim is to ensure that we are promptly informed of any issues with an account, allowing us to address and resolve them efficiently. I understand the importance of a seamless experience, and I regret if this process may have caused any confusion.
On a positive note, I want to assure you that your account has been successfully canceled. A confirmation email has been sent to the email address associated with your account. If you haven't received it, please check your spam or junk folder. If there are any further concerns or if you require additional assistance, please don't hesitate to reach out to us directly.
Once again, I appreciate your feedback and the opportunity to address your concerns. We value your trust and are committed to continuously improving our services based on customer input.
Thank you for your understanding.
Best regards,
Kicksta Team
AR
Amber R.
This company sucks
This company sucks. So buggy, complete scam. Try to cancel my account but they completely ignore me!! I will be calling my bank.
No easy cancel, you have to contact the team so they can cancel your account. After I messaged they completely ignored me. Please cancel my account!!!!!
Response from KickstaJan 20, 2024
Dear Amber,
Thank you for taking the time to share your feedback with us. We sincerely appreciate your input and apologize for any inconvenience caused by not meeting your expectations.
We understand the importance of a straightforward cancellation process, and we want to assure you that we continuously strive to make it as simple as possible for our customers. Your concerns are of utmost importance to us, and we are committed to addressing them immediately.
I'm pleased to inform you that your subscription has been successfully canceled, and no payment has been deducted from your account. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to our customer support team.
Once again, we appreciate your feedback, and we value your business. We hope to have the opportunity to serve you better in the future.
Sincerely,
Kicksta Team
SB
Stacy B.
This platform kills Instagram and noone will help solve the issue!
Leading up to Xmas I thought I would give my Instagram a massive boost as Kicksta guaranteed 2500 followers so I switched from a basic plan to the highest one. What a massive mistake! When we were in the basic I got approx 100 new followers per week, not bad, but as soon as I switched to the higher plan my Instagram account practically died over night,not only did we miss the prime exposure period I reached out early December when the platform kept kicking us off only to get a reply indicating it would be addressed with in days. Now heading towards the end of January, issue is still not fixed and I actually have lost followers. False promises from their support team and time frames not met all the way through, noone to fix the problem and they won't refund only extend the billing time to keep you on the system longer, funny though they also offered 60% off as a new year promo despite me paying a fortune. I have now switched back to the standard account because I read if I cancel they won't address the issues at all with an inactive account. Back to the basic account and still Instagram is dead. This platform really disadvantages it's users and somehow kills your Instagram account. I'm very disappointed in the system. I strongly suggest DO NOT USE THIS PLATFORM!!!
Response from KickstaJan 19, 2024
Dear Stacy,
Thank you for taking the time to share your feedback about Kicksta. We apologize for any inconvenience you've experienced and genuinely want to get to the bottom of this!
Our developers were able to isolate the issue that was impacting your growth in the recent period and we're positive that we can get your account back on the right track!
That two-month extension we offered still stands so please get back to our support so we can sort everything out.
It's important to address that this was not the experience that we wanted you to have and we truly believe that it's not too late to make this right! As you said, we were getting you those followers and the system is more than capable of delivering them again.
Kindly,
Kicksta Team
VE
Veronica
I requested cancellation of the account…
I requested cancellation of the account via chat and email. They just keep trying to discount and ignore me. I told them I was going to call my bank and the FTC about fraud and they're still playing games.
Response from KickstaJan 9, 2024
Hi Veronica,
Thank you for taking the time to share your feedback about Kicksta. We sincerely apologize for any inconvenience you've experienced and are genuinely sorry to hear that you feel your cancellation request was not addressed promptly.
We want to assure you that your concerns are of utmost importance to us. Please know that your account will automatically canceled on the 12th. Rest assured, no further charges will be deducted from your account.
We genuinely appreciate you giving our service a try, and we regret any frustration this may have caused. Your feedback is invaluable, and it will be instrumental in helping us improve our processes and better serve our customers in the future.
If there's anything else we can do to assist you or if you have additional feedback, please don't hesitate to reach out to our customer support team. We are committed to making things right and ensuring your experience with Kicksta is as positive as possible.
Thank you again for bringing this to our attention, and we appreciate your understanding.
Best regards,
Kicksta Team
KB
Kandyce B.
Terrible- you will not get real…
Terrible- you will not get real followers and they will not refund you.
Response from KickstaDec 23, 2023
Dear Kandyce,
We deeply regret the inconvenience you encountered with our service, as highlighted in your recent survey. We apologize for falling short of your expectations and appreciate your feedback. At Kicksta, we are committed to providing an organic method of gaining followers, emphasizing authenticity and engagement.
It's essential to acknowledge that external factors beyond our control, such as changes in social media algorithms and user behavior, can impact follower growth outcomes. We want to assure you that our team is actively adapting our strategies to navigate these challenges and enhance the overall effectiveness of our service.
We value your business, and your satisfaction is our utmost priority. We apologize for any frustration caused and are dedicated to addressing your concerns to improve your future experiences with Kicksta.
Sincerely,
Kicksta Team
CN
C N.
Zero Stars - Stay Away from this fraud
Zero Stars if it was possible and that would be to high.
The Promise - “Get Real Instagram Followers Using Our Powerful Growth Tool
No spam, no fake followers, no bots. Just pure organic growth powered by our cutting edge Artificial Intelligence technology.
What you get - 400 fake accounts or bots following you with zero follow backs from the targets you pick for them to target.
Red Flags - they require you Username and Password. Which they use to log in from cell phones in Serbia. These other logs in clearly only do one thing - follow the followers of ONE single target. Usually the largest target (the account with the largest number of followers) which dilutes the system.
Then when I complained I was told - “Our service uses the follow/unfollow method of growing your account so you need to be connected to the dashboard for us to provide you with the service.”
and -
“As I previously mentioned, the followers provided by the Wide Audience Targeting are a bit random, and changing to the Narrow Audience Targeting will fix this issue.
Other than performing follow and unfollow interactions, our platform also offers exposure to your account. As a result, you will appear more frequently in the "suggested" section to new users.
That being said, some of the accounts that you get exposed to, may be fake or inactive accounts. This is nothing to be concerned about, Instagram has these cleanups where they will remove any fake accounts from their system“
The recommendation to change to the Narrow Audience Targeting has a note when you attempt to do this that the guaranteed followers no longer applies.
Which means they promise followers, they promise No spam, but do not deliver no spam followers but then only deliver spam and the setting to prevent spam makes you lose the guaranteed followers each month.
They do not deliver on their promise.
This doesn’t even take into account the numbers of times they blamed me for there not being real followers in past chats.
I was told to NOT manually follow anyone
I was told to NOT manually unfollow anyone
I was told I should focus on posting high quality content and implying several times I was not posting quality content and that must be the reason for zero followers.
I was also told several time for the first 7 days that the account was in a cool down period.
7 days is the free trial. Weird how that works
They deliver nothing in the first 7 days - “the account is warming up”
They deliver spam follows- “the account is in a cool down, but should be firing up soon”
The log in and make my account follow the max amount allowed before getting stopped from following anymore accounts - but ZERO of those result in a follow back.
Dont waste your money.
You can follow accounts of your target list
You can interact with them and like their stuff that shows up on your feed
Save yourself the money and headache
Also save yourself from giving away your log in credentials and threatening the security of your account. Also that might be a violation of Instagram rules…
Response from KickstaDec 23, 2023
Dear Miriam,
We appreciate you taking the time to share your feedback about Kicksta's service, and we sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we understand that our service did not meet your expectations.
We want to assure you that we take your concerns seriously, and we are actively revisiting your account to investigate the issues you've raised. While we strive to provide the best possible service, there are occasionally factors beyond our control that may impact the user experience.
We encourage you to reach out to our support team directly. By doing so, we can work together to understand the specific issues you faced and explore potential solutions.
Please accept our sincere apologies for any frustration or inconvenience you may have experienced. We value your feedback as it helps us improve our services and ensure a better experience for all our users.
Thank you for bringing this to our attention, and we look forward to the opportunity to resolve this matter for you.
Best regards,
Kicksta Team
