KickgameReviews of kickgame.com

Ordered a pair of shoes on this site and after a week of no contact and no shipment I emailed customer service. I was told they were checking where my order is with the warehouse, then 2 days later I got an email to notify me that my ordered has been cancelled. Really poor service a few weeks before Christmas. AVOID

Shoes are too expensive. Seen a retro Jordan 6 for £299 so placed an order, recieved confirmation that it was going to be shipped. Days later they sent an email of cancellation. They didn't explain why or anything. I emailed customer service to try to get to the bottom of it. I wanted to know what happened and why they cancelled the order without explanation. I checked the website and saw this was in stock but now at £649.99. Absolutely appalling, the level of extortion is just unbelievable. In the end after waiting long enough I recieved a reply to tell me there was a 'Glitch' with the price and that's why it was cancelled. So apparently £299 is not enough as it is for a pair of shoes. Wow just wow. Will definitely not be buying anything from here, especially at these ridiculous prices.

I have ordered a pair of Yeezy and 4 days later after i have paid and have received the confirmation that the pair was not available. I checked immediately the website and of course it was available but at +130€ from the price i had initially ordered. This is not a professional customer service. SO DISAPPOINTED. Still waiting for my refund

Total fraud. Did not receive the shoes I ordered and paid for and did not get my money back. Will be reporting this to the police.

DO NOT BUY from this company or any stores. I honestly do not think that there goods are legit! I spent over £250.00 on a pair of Jordans for my son and when we got them home and inspected them more closly, they were ripped - not something you expect from such expensive shoes. They do not have a telephone number for any store and the one listed goes to god knows where, have sent these back as a cost to myself as company incapiable of sending a link with a FOC postage. Am in communication with them only via email and its painful and still trying to fight this. Am losing the will to live

*WORST EXPERIENCE* Do not buy from Kick Game. I placed an order for Jordan 1s (€349.99) on 4th April, I also emailed customer service on that day querying authenticity of products, to which I was reassured somewhat. I received my order on 19th April much to my disappointment, the shoes were to a low standard with poor stitching (if I could attach photographs I would)! This made me sincerely doubt the authenticity to which I mailed customer service again. Their response was petty, not acknowledging the problems raised, simply offering a discount or promo code with next order. So the next challenge was returns !! On the website it notes free returns and a link is issued via mail (the link does not work) again when I queried with customer service team I received a lame response, to return parcel with tracked returns!! They wanted me to PAY. Finally I was passed to someone else in the team who sent a DHL Express label. Now bear in mind, this label can only be used at DHL Express, no post office or DHL would accept which made it difficult as there are only 2 express locations in my region. Anyway in summary, I would fully not recommend. If anyone knows of any genuine sneaker suppliers please let me know as I’m still on the lookout!! *in response to kick game* I was only issued the DHL returns form AFTER I requested and AFTER I was told to return my package with tracked shipping.