KickgameReviews of kickgame.com

Kick game happen to be the worst website ever!!!! Order from them at your own peril, I still haven't gotten my order since 1st of April! Today makes it 11days no one is replying my email, neither is there any sight of my order!!!!!!

I’ve waited 12 days and it’s still on going for my delivery and it still hasn’t arrived probably the worst place to get your kicks from disappointed

It’s the fourth time I placed an order in Kickgame, unfortunately for the third time in a row, my order cannot be fulfilled. Again, there is no availability on the product I ordered although the products are still available on the site. They asked me to wait 7-14 days for finding the product from a supplier, obviously I asked for a refund. I hope I will receive my money back asap. Disappointment…

AVOID AT ALL COSTS. Failed to supply the goods, failed to respond to my emails, scam company just look at the reviews very poor customer services says it all about a company that doesn't even list a phone number!!!!

Shocking company, woeful customer service AVOID AT ALL COSTS!! Placed my order with kickgame on December the 4th, still have not received it. £405.00 on shoes, parcel missed it scans at the southall DPD Depot in london, upon contacting kick game they took 2 weeks to respond, when they did they launched an investigation with DPD (they said would take 7 working days) 10+ working days later no response. Got a response to say they have sent a claims for and I am still waiting for either a replacement pair or a refund. It has been over 3 months without my shoes that were supposed to be a Christmas gift. Absolutely no care for their customers at all, by far the worst customer service I’ve ever received from a company. I usually give companies and people the benefit of the doubt but this has gone on far too long and I’m out of pocket with no order. Disgusting!!

I don't even want to give 1 star! Ordered my daughter an essentials hoodie for Xmas but it was too small. Sent it back and got a response rejecting my refund, stating it violates their refund policy..... with a picture of someone else's product! The product i sent back (with evidence) was a pink essentials hoodie. The photo they sent rejecting the refund was a pair of blue shorts, and someone else's delivery note! I have been emailing since they rejected my refund and had no response. No phone number to speak to someone and terrible communication via email. If only they were as quick to refund as they were taking my money! Avoid this company at all costs!

Ordered trainer for xmas and they never got delivered. after 4 weeks of chasing customer service they have still not resolved and don't seem to care. BUY ELSEWHERE if you want to get what you paid for

I ordered a pair of Jordan 4 and when they arrived the box was absolutely smashed to pieces. I emailed them to notify them of this and they offered me 5% discount on the order and a future discount of 10%. I felt that wasn't a decent deal so sent them back the following day. Kickgame are now claiming I have worn them and have sent me pictures of dirt on the sole....I didn't even try them on! they only respond to you once per day, you cant ring them, if you return the goods they will try everything to not give you your cash back. Shocking customer service and knocking out very expensive deadstock in bad condition. To be balanced I will say this as I have shopped with them for a while now, before they expanded out (Manchester etc) they were brilliant, and your product would be well handled etc and they were really quick to respond to you. I think they are struggling with scaling up, they are growing and these issues I think are down to growing too quick and not having the right structure in place, perhaps they will come back again for now though they look like a business rushed off their feet.