Lori K.
Ordered 2 shirts on July 11
Ordered 2 shirts on July 11, after contacting them, surprise! one of them appeared (seriously) 2 days later ... I attempted to input all of my contact info to their site to check on the status of the other shirt - it wouldn’t recognize me no matter what I did. I sent an email to their help desk - returned - undeliverable. Called them - sat on hold for an hour and 45 minutes, only to have the automated system say system error and hang up on me. I continued to call and no luck. But! Surprisingly, the following day (after finding the same shirt for my husband elsewhere) it arrived in the mail. And today, I received the tracking info. The ONLY reason I am even giving them TWO stars? The shirts were correct and exactly what we wanted. They just really need to improve customer service and make it a real person experience - I know we are in a Covid-19 crisis, but have a remote customer service help center - this would keep people employed and customers happy. Instead of thinking we found a place to buy unique shirts, we are disappointed and giving this bad review (and will make no further purchases).