KIAReviews of kia.parts

Ordered a part, lost in shipping, took 4 months just to receive half of my refund. 2 months later and still missing $650 with support replying "I can't refund you or I'll get in trouble... I can't do anything on my end... file a claim with companyXYZ". I'm pushed to my limits and, now, writing a review. Refund your customer and handle your situation with your 3rd party vendors internally. Shame on Kia.Parts, shame, shame, shame... Hope this helps others when considering any type of business with Kia.Parts. Don't be a loser and look elsewhere.

Had my car which is costing over £1200 per month, 15 days out of the last 6 weeks and still not repaird or replaced the AC system which has not worked since I got the EV9 Gt line in June 2025

I had a very disappointing experience with kia.parts and would not recommend them. I ordered a rear windshield wiper part that was supposed to arrive within a few days, but I ended up waiting several months. During that time, nobody contacted me to explain the delay or provide any updates. To make matters worse, when the package finally arrived, they had sent the wrong part. I didn't open it right away because I trusted that they had shipped the correct item, so by the time I discovered the mistake, it was too late to file a claim. Overall, the customer service and order fulfillment were extremely poor. Long delays, no communication, and receiving the wrong part made this a very frustrating experience. I would not buy from this company again.

On the 19th March my steering, in my Kia Seltos 2023, had a severe knocking noise. I call Kia Customer service & was told that the first available service appointment to assess the car was 28th May. I explained the seriousness of the situation but I was ignored. I took the May appointment. I continued driving the car, but decided to stop mid April due to safety concerns. I had to hire a car for work & family commitments. Upon arriving at Kia Service Centre on 28th I explained my situation and received no understanding or sympathy from service centre staff. After leaving the service centre I received a call from service centre staff informing me the whole under car steering system(rack & pinion system, steering column bushes, steering arms, etc.) steering was faulty & needed replacing. I inquired if the car was safe to drive & was told no. I had passengers in the car, including young children, in Feb/April. I was also told the car would not be ready till 4th June. After hearing this news, I hired a car covering up to 4th June. On 28th May at 3.30pm I was contacted by a service centre staff & told my car was ready for pick up. Fortunately the car hirer was sympathetic to my plight & only charged for the 1 day(28th) when I returned the hire car on the same day. I’m 60yrs old & I have never encountered such poor customer service. Being made to wait 70days for resolution of a warranty issue, the lack of understanding of the the severity of this issue, the cost of rental vehicles & the poor communications have left me with a very poor view of Kia. This my 3rd Kia & I have openly expressed my satisfaction with the brand, even recommending Kia the family & friends. No more. I hope this story finds someone who is willing to acknowledge my poor treatment & contacts me. I will actively caution anyone who’ll listen, that purchasing at Kia is a BIG mistake. Andrew O’Sullivan 0405475567

Consumer Complaint Regarding Hollywood Kia – Vehicle Purchase on July 5, 2025 On July 5, 2025, I visited Hollywood Kia to purchase a new vehicle. While the salesperson initially appeared helpful during the test drive, my experience following the agreement on the advertised price was highly problematic. 1. Contract and Paperwork Issues • Despite agreeing to the advertised price, the final paperwork did not reflect the same transparency. • I was never provided with my signed contract at the time of purchase. It took nearly four weeks to receive the documents, and even then, they were delivered to me only on a USB drive rather than proper printed copies. 2. Dealership Conduct • When I attempted to obtain my paperwork, the dealership became dismissive and rude. • Phone calls were frequently dropped after being placed on hold, and at one point, staff even claimed they “did not speak English.” • The sales manager was consistently unavailable when I requested to speak with them. 3. Payoff of Previous Vehicle • Hollywood Kia was responsible for making the payoff to my previous dealership. However, this payment was delayed by 35 days. • Because of this delay, the payoff amount increased, and my previous dealership applied my GAP refund toward the payoff difference. This caused me to lose the refund I was entitled to. 4. Credit Reporting Harm • The late payoff also caused my prior loan account to be reported as 30 days late—through no fault of my own. • This negative mark caused my FICO score to drop by 55 points, directly damaging my credit standing. Summary of Harm Hollywood Kia’s deceptive practices, poor communication, and failure to timely execute the payoff created financial loss, unnecessary stress, and reputational damage to my credit history. Consumers should be cautioned that the dealership’s advertised prices and promises may not reflect the actual experience. I am requesting that Hollywood Kia and/or Kia Corporate: • Correct the false late payment on my credit report, • Compensate me for the lost GAP refund, • Provide assurance that proper procedures will be followed for future customers.

Not rcvd package,sended to wrong destination totaly different from my order.Refuse to assist,refuse to refund.Stop mailing,totaly not serious.My number ORDER #156856

Waited 10 days to receive oil I ordered for them. Finally called and they said they sent emails asking for my VIN so they never shipped items because I didn't reply with my VIN. Their emails were going to my spam. Unbelievable. I've been working on cars for 42 yrs and I have never had to provide VIN for ordering a couple quarts of gear oil. Canceled order. Won't order anything again