We’re a moving brokerage you can trust and rely on. We understand no two moves are the same. And no two customers’ needs are the same. That's why we’re committed to being the best at everything we do.As a moving brokerage we're not just a contractor between you and the mover. There are a plethora of benefits when dealing with a reputable moving broker.Before we even lift a finger we’ll sit down with you to build a plan that suits your individual moving needs and budget.We're your agent and advocateWe offer competitive but realistic pricingWe will research and pre-qualify moving companiesWe'll be your liaison on issues of pricing or claims
Keystone Moving Group (keystonemovinggroup.us) has 15 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
Also known as
keystonemovinggroup.us
Website
keystonemovinggroup.us
Category
Moving & Storage
Location
Boynton Beach, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 33% of reviews.
Latest
Most recent review: May 2025.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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after reading reviews i see most all…broken promises
after reading reviews i see most all are like mine,lost money,broken promises,from the owner himself.i dont no how a company can be allowed to do this to innocent people in need of help. after contacting BBBthe owner told me he would refund half my deposit three different times on the phone and of course he did not! totally what the american people do not repersent!! SAD!!
Response from Keystone Moving GroupMay 8, 2021
Mr young I could not find your account. I would love to help you if possible but I am trying to figure out your job number and to see exactly what took place during your move. Thank you for the feed back
NF
No Follow U.
7/15/20 Pickup MD to TX move
MD to TX Move - All my belongings finally arrived on 8/15 & 8/21/20 with minimal damages. To my surprise! the owner of Keystone reached out to me through a conference call with the third-party moving company to rectify my relocation drama. His action is evidence he has intrigue. We settled on a compromise and I am greatly satisfied with the compensation. However, if you want 5-Star ratings, partner with 5-Star moving companies and hire 5-Star employees like Christina. From day 1, she provided me with accurate details and followed-up, but she can’t do EVERYTHING solo. So when you use this company, ask for her so paperwork can be done correctly.
7/15/20 Pickup MD to TX move
8/2/20 No furniture, its been 7days NO REPLY/CONTACT from Keystone, and no return emails.
We agreed to 7/28/20 delivery date - no show or communication.
MIA day of move. 3rd party moving company arrived a day late after calling ahead to be there. Moving company box truck had no company name on sides of truck just plain white box with a name on front top. 2 movers kept removing mask inside my home.
What could I do day of move?. Keystone contact me 4 days after Pickup with concern, yet no follow up.
They got me for $400 + $140 + $1100 and all my personal belongings.
A COSTLY MISTAKE!!!!!
Response from Keystone Moving GroupMay 8, 2021
We thank you Ms George for the feedback and I thank you for being patient during this time. We have improved with the carriers we use and do extended background checks on all carriers. We appreciate customers like you because we are not on the road and we do not know each time what a carrier is doing or has done to the customers. Once I receive a complaint like this I start eliminating the problem and getting a resolution for the customer. God bless and thank you for the feedback. Praying all is well with you and your family.
EJ
Eva J.
Very impressed with the work
I really can't say enough good things about our move with this company. Moving can be so stressful and I've definitely had my share of bad experiences with movers, but I would recommend this company 100 times over. They were so easy to schedule and so responsive to questions. I felt the price they quoted us was fair and they completely kept to it - nothing hidden was added in later! The actual move could not have gone smoother - the movers were on time, friendly, so careful and SO FAST. Nothing was broken or even slightly damaged!! Thank you for making our move so stress free!
DM
DMAC M.
EXCELLENT SERVICE!!!
EXCELLENT SERVICE!!!
WM
William M. S.
This was my third time moving
This was my third time moving. They did a great job. As good as the last company I used which I also gave 5 Stars. Great packing, on time delivery, great communication.
I recommend Keystone, they're a great company.
DG
Detroit G.
DO NOT HIRE THEM
This company purposely gave us an inaccurate quote. So here’s the scheme. They’ll give you a cheap quote no matter how many items you tell them you’re moving. Once you accept their quote they’ll instantly need a deposit which is usually half of the quote ( the other half is due upon delivery) the catch is once the movers arrive your initial quote will be about 3-4K lower than your actual TOTAL moving cost. Once the shock of the cost increase wears off you have two options. 1) pay the inflated price 2) cancel the move and lose your deposit. Be warned they don’t care after they get your money for the deposit and your move will cost thousands more than the quote
Response from Keystone Moving GroupMar 23, 2020
Hello this is the owner, we spoke extensively throughout your move. You even called us at 12:30am which we answered, and handled all your questions and answers. You did not however get the resolution you were looking for, so we were expecting this bad review. We as a company are no longer interested in the slander, horrible names, and horrible false stories you have been telling about your move. We wholeheartedly accept this bad review knowing it was going to be malicious and one sided. You gave an inventory the day of booking and you weren't even present in the home so it was way off. Then the Quality Assurance attempted to adjust your inventory before the truck ever arrived, and every time we spoke you "weren't available" to do this. You were FINALLY available to adjust your inventory, after hours, the night before the truck arrived, with less than 12 hours notice of the trucks arrival. You were unavailable, gave a very vague inaccurate inventory, and not present on pickup, yet claim "Keystone" purposely left things off your inventory. This is one we will agree to disagree on. You went up by over 500 cubic feet of space not disclosed to our company, and were charged EXACTLY to the penny on the increases. Being prepared is Paramount when doing a long distance move, you were safely picked up on time, everything properly packaged, and delivered on time with no damages. Your complaint is simply due to the fact that you had a TON more items you did not tell us about but regardless you were accomodated the day of... however you did have to pay extra for the overages. Have a blessed day. Keystone Moving Group
PA
Pete A.
Happy with everything
Last month I moved from Los Angeles to Miami for a job offer paying more than my previous job. This was the first time I actually researched moving companies myself. Some of the people I spoke with were just plain rude and bashed other companies claiming their's was the end all be all. I ended up going with Keystone because they actually showed me who they were. The movers were really friendly and worked diligently to get things loaded because I was closing on the my property in LA by the end of the day. Nothing was damaged and they stuck with their original price despite other companies telling me they would price gouge me. I'll be using them again in the near future for a possible move.
