I ordered a remote control fob for my 2007 Saturn Sky, part number from KEYS4LESS through Walmart. They advertised it as Part Number 15252034. They sent me Part Number 22733523, which DOES NOT WORK with 2007-2010 Saturn Sky. I'm not going to put myself through the hassle of a return - I'll just use the case parts as spares. I just wanted to add my voice to those who've had bad experiences with KEYS4LESS.
Response from Key4Sep 21, 2026
Hello,
We’re sorry to hear about your experience, but this review appears to have been posted to the wrong business.
We are KEY4 (Key4.com), an automotive locksmith supply company, and we are not affiliated with KEYS4LESS. The order described in your review was purchased from KEYS4LESS through Walmart and was not purchased from KEY4 and anyway we don't sell products on Walmart.
We kindly ask that you remove this review from our profile and post it on the correct company’s page.
JP
JPNKK
No customer support
I bought an OEM FOB for my Mazda. A locksmith couldn't program it, and even a MAZDA DEALER couldn't program it. The tech at the dealer said the FOB could have been bad from stock.
Emailed them, no reply. I found a fine print that says "All OEM FOBS SALES ARE FINAL AND NO RETURNS ACCEPTED". What if the FOB was bad from stock like the one I received?
They could've at least replied to me to say OEM FOBS could not be returned. Absolute silence. I found other online vendors that do accept returns on OEM FOB. I am done with this vendor.
DS
DLEE Spinsir Joe D.
Thats not what I ordered
Thats not what I ordered. I had ordered an emergency key with a chip in it but the key did not have one, thus I have returned it to y'all and sent it out for delivery already via usps. I would like my money back, thank you.
JM
Jack M.
The WORST Service
Purchased several Autel Universal keys for stock and discovered that many of them would not generate. Contacted customer service and they were aware of the issue. I then was advised we would be sent a return label and they would exchange them for us. Never rec'd the label.
Further, they DO NOT answer their phone. Ever. I left message after message with no response and then "submitted a ticket" online for resolution. They answered with only questions, which I answered and was then ghosted.
Finally an email was sent saying that they noticed I had called and tried to call me and got sent to my voicemail. That was an outright lie. Never did that happen nor did they respond to my multiple requests for a phone call to get resolution.
They ended their email with the statement "For this particular case you will need to contact Autel support directly." No number was offered up to Autel support to help me out even a little bit either.
I am so disappointed with their lack of attention or care and wish that there was something further I could do than just a bad review. 1 star is completely too much for this group.
Response from Key4Oct 11, 2024
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced. I would like to clarify a few points regarding your order and the support we offered:
* Return Window: Our standard return policy is 30 days, and it appears that your request for a return was made after this window had closed. Unfortunately, we cannot process returns or exchanges once this period has passed.
* Key Generation Issue: We have sold thousands of Nissan Autel keys without issues. During our conversation, we mentioned that the most common reason a key fails to generate is an incorrect battery installation, which can prevent proper contact. Given that you mentioned returning 19 keys, this is likely the reason. However, we are committed to helping you resolve this.
* Warranty Assistance: The keys are indeed covered under warranty. While we initially advised that you reach out to Autel directly for support, we are still happy to assist with contacting Autel on your behalf. You can reach out to us again, and we will gladly follow up with you to ensure the issue is addressed through the warranty process.
We truly appreciate your patience and understanding, and we're here to help resolve this for you. Please don’t hesitate to contact us directly, and we will do everything we can to assist you further.
DI
Dylan I.
I did not receive the same key that I ordered
I did not receive the same key as I ordered the shape is the same however the print on the key has Mexico not USA and like I stated is not the same design as the pictures I order.
JC
J C.
Incoplete despcrition of products
Buyer beware, Do not buy from this service Ordered key for 2023 RAV 4, nothing listed on the description for the key or remote of multiple part numbers for this vehicle. Would not accept return after it was discovered that the part number suggested by their listing for the remote would not work for the vehicle, Your response is incorrect sir I got no correspondence from you or your team on vin verification furthermore the only email message I received was shipping and and order information. Yes as a business I keep my correspondence records also.
Response from Key4Apr 5, 2024
As a professional business-to-business company, our primary focus is serving locksmith businesses who typically have a clear understanding of their requirements. Upon purchasing a key from us, we promptly reach out to verify the VIN number. Unfortunately, we didn't receive a response from you and noticed you selected the part number independently. It's important to note that we offer a wide range of keys that are compatible with various vehicle makes, models, and years. We encourage our customers to verify the VIN number with us or through a dealership to ensure the correct fit.
CU
customer
There quick to take your money, slow to give it back
I'm too busy to be micro-managing something I paid for and sent back for a refund. They were quick to take my money but were slow to give it back. That is very bad customer service and I will not be doing business with this company in the future. This company is very bad at communicating about this situation, along with not answering phone calls or returning calls. Very bad at responding to emails. They got their product back in the same shape it was sent out to me, and now they are holding my money hostage. Now I have to get PayPal to take care of this and communicate with them get my money back.
Response from Key4Apr 5, 2024
Thank you for bringing this matter to our attention. We apologize for any inconvenience caused regarding the delay in processing your refund. We understand your frustration and would like to clarify that refunds typically take up to 7 business days to reflect in your account due to standard banking procedures.
We sincerely regret any miscommunication or difficulty you experienced while trying to reach us. We aim to provide prompt and efficient customer service, and we apologize for falling short of your expectations in this instance.
Rest assured, your refund is being processed, and we appreciate your patience in this matter. If you have any further concerns or require assistance, please feel free to reach out to our customer support team, and we will do our best to assist you promptly.
