Keranique Reviews | Read Customer Reviews of keranique.com

Keranique Reviews | Read Customer Reviews of keranique.com

Keranique reviews

Showing 130 reviews with 1 star · Clear filters

Terri C.
Aug 13, 2025
My order showed to have shipped on…
My order showed to have shipped on 7/25/25. I have never received it. I contacted you last week and was told another order was shipped. I have not received anything to date. I have now had to purchase a different shampoo/conditioner as I was out of what I was using. Please refund my money or fulfill my order. This is totally unacceptable!
Response from KeraniqueSep 5, 2025
We sincerely apologize for the issues with your order. A replacement was shipped promptly and has been delivered. We understand the inconvenience caused and appreciate your patience throughout this process. Your feedback helps us improve, and we are taking steps to ensure our shipping and support processes prevent this from happening in the future.
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Rachael
Aug 9, 2025
I still haven’t received my order nor…
I still haven’t received my order nor have I received tracking that has left the store!! Ordered July 25,2025
Response from KeraniqueSep 5, 2025
We’re very sorry your order never arrived. It appears the package was lost in the mail, and we have processed a full refund for you. We sincerely apologize for the inconvenience and appreciate your patience. If you have any further questions, our Customer Service team is available Monday–Friday, 9 am–9 pm EST at (888) 237‑4131.
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Thomas
Aug 9, 2025
I never received the product and you…
I never received the product and you didn't respond to my customer support inquiry.
Response from KeraniqueSep 5, 2025
We are so sorry for the delay in receiving your shipment. We’re glad this matter was resolved. We appreciate your patience and thank you for bringing your experience to our attention. If you have any further questions, our Customer Service team is available Monday–Friday, 9 am–9 pm EST at (888) 237‑4131.
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Віталій П.
Aug 6, 2025
Scam
Someone used my card on your site to steal money. support does not help and in general it is strange that money is being stolen on this site
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Amanda
Aug 5, 2025
Terrible customer service
Terrible customer service when my order was lost (they encourage email but I waited over a week, never to get a response. Spent 40 minutes on hold over the phone. Took 4 days for a chat response). When a replacement order was sent, it wasn’t correct.
Response from KeraniqueSep 5, 2025
Hi Amanda, We’re very sorry for the delays and challenges you faced with your order and appreciate your patience. We’re glad the issue has been resolved. If you need help in the future, our team is available Monday–Friday from 9am–9pm EST at (888) 237-4131.
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B M.
Aug 4, 2025
Still don't have the product in hand
Still don't have the product in hand. No status received either.
Response from KeraniqueSep 5, 2025
We’re very sorry your original order was lost in transit and for the inconvenience this caused. A full refund has been issued, and the replacement package is yours to keep at no cost. If you need any further assistance, our Customer Support Team is available Monday–Friday from 9am–9pm EST at (888) 237-4131.
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Honest O.
Jun 28, 2025
Sale Vampires…
They charge $40 for an introductory offer and then up the cost the next month to double the intro price and if you try to cancel they say you have a remaining balance. I canceled and was charged 3 more times after my initial intro charge. They sent another box that I specified not to send and issue a recall on the shipment (it by no surprise went out the day of my call) they said they could not but I could ship it back however I would still have a balance. The representative then went to the point of almost offering a kidney. I eventually started counting the times I said no thank you, please cancel and stop charging me. I was at 7 by the time I was finally able to hang up. Next month I got charged again. This company and products are a charge your card as we please with our .10% of product I can buy w the real TM name at the store. Crooks.
Response from KeraniqueJun 30, 2025
We are truly sorry to hear about the experience you’ve had with us, and we completely understand your frustration. We take feedback like yours seriously and want to make things right. It’s never our intention to make our customers feel trapped or dissatisfied, and we sincerely apologize if that was the case. We would love the opportunity to address your concerns directly and resolve this matter to your satisfaction. Please reach out to our customer support team at [email protected] or speak with one of our Product Specialists at (888) 237-4131 Monday through Friday from 9am-9pm EST. We are committed to providing the best customer experience possible and would appreciate the chance to turn this around for you. Best regards, The Keranique Customer Support Team
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Jill V.
Jun 17, 2025
I haven’t been able to use the product
I haven’t been able to use the product. I unlocked it and primed it and primed it and primed it and I can’t get any out so it’s completely useless to me, but that’s my fault. I guess I don’t know but I couldn’t be bothered. Sending it back for a refund, but I’m very dissatisfied
Response from KeraniqueJun 17, 2025
Hi Jill, We're so sorry to hear about your experience and understand how frustrating that must have been. While we wish it had worked perfectly for you, we truly appreciate you giving it a try. We’ve gone ahead and sent you a replacement in hopes that it performs as expected—no additional effort needed on your part. If you need any help using it or have questions,Your Product Specialists are always here to support you. Please don't hesitate to reach out to us Monday through Friday from 9am-9pm EST at (888)237-4131. Thank you again for your feedback—it helps us improve.
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