KeraniqueReviews of keranique.com

Response from KeraniqueDec 17, 2025

Hi there, thank you for sharing your experience. We’re very sorry for the delay in receiving your order and for the frustration it caused. We’ve reached out directly to ensure your order was received and to assist with any concerns. We truly appreciate your patience and the opportunity to make things right.

Response from KeraniqueDec 10, 2025

Hi Diana, We’re truly sorry for the experience you described. Your order should never have been delayed for that long, and we understand how frustrating it must have been not to receive your shampoo. This is far from the standard we hold ourselves to, and we deeply apologize. A full refund of $59.21 has been issued, and we appreciate you giving us the opportunity to make this right. If you would like to try the product in the future, our team would be more than happy to assist you and ensure a smooth, timely delivery. Thank you for sharing your feedback — it helps us continue to improve the experience for all of our customers. Warmest regards, The Keranique Team

Response from KeraniqueDec 17, 2025

Hi there, thank you for taking the time to share your feedback. We’re truly sorry for the frustration caused by the delivery delay and understand how disappointing that experience can be. According to the carrier’s tracking, your order was successfully delivered on December 8, shortly after this review was posted. While we’re glad it has now arrived, we apologize for the inconvenience you experienced while waiting for your shipment. Delivery delays can occasionally occur during transit, but we are always here to assist and monitor orders until they are received. If you have any questions about your products or need support, our Customer Care team would be happy to help. Thank you again for your feedback—we appreciate the opportunity to address your experience.

Response from KeraniqueDec 10, 2025

Hi there, Thank you so much for bringing this to our attention. We’re very sorry you haven’t received your order. After reviewing your tracking details, it appears the original package was delayed in transit and may have been lost along the way. To make sure you receive your products as quickly as possible, we’ve already processed and shipped a replacement order. You’ll receive updated tracking details directly via email as soon as the carrier scans the package. We truly appreciate your patience, and we’re here to help with anything else you need. Warm regards, The Keranique Team

Response from KeraniqueOct 27, 2025

Thank you for sharing your feedback, Shelley. We’re truly sorry to hear about your experience, and we understand how frustrating it must be to feel like you’ve exhausted all your options in trying to address your hair concerns. Menopause can certainly bring about significant changes, and we absolutely empathize with what you're going through. Regarding the issue with your payment, we want to clarify that the tax amount is automatically calculated based on your location, and while it can sometimes cause small fluctuations in the total, we do not have control over these adjustments. We sincerely apologize for any confusion this may have caused, and if you’d like, we can investigate your payment further to ensure everything is correct on our end. As for your hair concerns, we believe in the effectiveness of our products for many individuals going through similar challenges, and we'd love the opportunity to help you find the right products for your needs. Please feel free to reach out to our customer support team at [email protected] for personalized advice, or if you'd like to discuss any issues further. Thank you again for your feedback, and we hope we can resolve this for you.

Response from KeraniqueSep 5, 2025

We’re sorry for the frustration you experienced. Our team worked with you directly via email to resolve the matter, including waiving the remaining balance on your account. We appreciate your feedback and are taking steps to make the experience smoother for all customers. For any further questions, our Customer Service team is available Monday–Friday, 9 am–9 pm EST at (888) 237‑4131.

Response from KeraniqueSep 5, 2025

Hi Lisa, thanks for your feedback. We're very sorry for the delay you experienced and appreciate your patience while we resolved the issue. We're glad to hear your order has now been received.