KeraniqueReviews of keranique.com

Response from KeraniqueJan 13, 2026

We’re very sorry for the frustration this caused and understand your disappointment. After investigating the shipment, we confirmed that the package was lost in transit and, since it could not be successfully delivered, we processed a full refund to your original method of payment. While shipping delays or losses can occasionally occur once a package leaves our facility, we always want to ensure our customers are taken care of when issues arise. We sincerely apologize for the inconvenience and appreciate your understanding.

Response from KeraniqueJan 13, 2026

We’re very sorry for the frustration and disappointment this experience caused. Our goal is always for customers to have a positive and rewarding experience with both our products and our service, and we regret that this fell short in your case. To resolve this matter, a full refund has been processed for your order, and there is no need to return the items you received. We sincerely apologize for the confusion and inconvenience and appreciate you bringing this to our attention so we could make it right.

Response from KeraniqueJan 13, 2026

We’re very sorry for the frustration and inconvenience this experience caused. We understand how upsetting unexpected charges and shipments can be. To resolve this matter, the outstanding balance has been fully waived, and no further charges or collection actions will take place. We regret the confusion surrounding the automatic shipment and appreciate the opportunity to address your concerns.

Response from KeraniqueJan 13, 2026

We’re very sorry to hear about your experience with emails. At Keranique, we take email communications and customer privacy seriously. All marketing messages are sent in accordance with applicable laws, and we provide clear options to manage subscriptions or unsubscribe at any time. If you’re receiving unwanted messages, we recommend using the unsubscribe link included in the email or contacting our Customer Care Team directly so we can ensure your preferences are properly updated. We appreciate you bringing this to our attention.

Response from KeraniqueJan 13, 2026

Hi Myrna, we’re very sorry for the frustration and delay with your order. According to our tracking, your shampoo and conditioner were shipped on December 20, 2025, and delivered on December 30, 2025. We understand how stressful delays and tracking issues can be, and we truly appreciate your patience. If you did not receive your package or have any questions, please contact our Customer Care Team so we can make it right.

Response from KeraniqueJan 13, 2026

Hi Charlotte, We’re very sorry for the delay and frustration you experienced with your order. We’ve been in contact and are working to ensure your order reaches you as quickly as possible. We truly appreciate your patience and are here to help with any questions in the meantime.

Response from KeraniqueJan 13, 2026

We’re very sorry that one of your products was damaged during shipping. A replacement has been sent, and we want to make sure you have a great experience with our products. Our Customer Care Team is always happy to assist with any questions or concerns—available Monday through Friday, 9:00 AM–9:00 PM EST at 888-237-4131. We appreciate you and your support!

Response from KeraniqueDec 17, 2025

Hi there, thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating it can be when a product does not meet your expectations. We could not locate an account under the information provided. If your purchase was through an authorized retailer, we’d be happy to provide guidance on proper use to help prevent issues like product buildup and ensure the best results. Please feel free to reach out to our Customer Support team directly—we’re here to assist and answer any questions you may have.