KeraniqueReviews of keranique.com

Response from KeraniqueSep 3, 2026

We’re sorry to hear about your experience and apologize for the frustration you’ve encountered. We’d be happy to look into this and assist with your return request. Please contact Keranique Customer Support directly at (888) 237-4131, Monday through Friday, from 9:00 AM to 9:00 PM EST, so our team can locate your account and review the details of your order. We appreciate you bringing this to our attention and hope we can help resolve this for you.

Response from KeraniqueSep 11, 2026

Thank you for reaching out. Your satisfaction is very important to us, and we are eager to make things right. Please connect with one of our Product Specialists at (888) 237-4131, available Monday through Friday from 9:00 AM to 9:00 PM EST. We look forward to speaking with you directly and helping you resolve this!

Response from KeraniqueJul 1, 2026

Thank you for sharing your feedback. We're sorry to hear about the frustration caused by not being able to track your shipment. We understand how concerning that can be when you're waiting for your order. We have reviewed your order and can see that it was successfully delivered on the same day your review was posted. We hope you have now received it and are enjoying your products. If you have any questions or if there's anything else we can assist you with, please don't hesitate to reach out to our Customer Care team—we're always happy to help.

Response from KeraniqueJul 1, 2026

Thank you for your feedback and for continuing to choose Keranique! We're so glad to hear you'll keep using our products. We've taken care of your request and canceled your automatic shipments. If you ever need assistance in the future or would like to place an order when you're ready, our Customer Care team is always happy to help. Thank you for being a valued Keranique customer!

Response from KeraniqueJul 1, 2026

Thank you for sharing your feedback. We're sorry to hear about your experience and apologize for the frustration caused by the return process. We strive to make returns as straightforward as possible, and we're sorry that wasn't your experience. We've now processed a full refund for your order and hope this helps resolve the matter. Thank you for bringing this to our attention, and we wish you all the best.

Response from KeraniqueJul 1, 2026

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and apologize for the frustration caused by the confusion regarding your subscription and the difficulty you had reaching our Customer Care team. We're glad we were able to cancel the remaining balance on your account, and we appreciate you bringing your concerns to our attention. Your feedback is valuable and helps us identify opportunities to improve both our communication and customer experience. Thank you for giving Keranique a try, and we wish you all the best.

Response from KeraniqueJul 1, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that your experience with your subscription has been frustrating and that you feel overstocked with product. We understand how important it is to have flexibility and control over your orders. Our Customer Care team is always available to help adjust, pause, or cancel shipments to better suit your needs, and we regret any difficulty you experienced in managing your subscription. We’ve processed a refund for your most recent shipment and appreciate the opportunity to address your concerns.

Response from KeraniqueJul 1, 2026

Thank you for sharing your feedback, and we're very sorry to hear about the frustration you've experienced with your account and communication. We take these concerns seriously and regret that your experience has not met expectations. We want to confirm that your account has now been reviewed and the remaining balance has been waived. We appreciate the opportunity to address this and remain available if you need any further assistance.