KeraniqueReviews of keranique.com

I’m being charged 58.00 for products I have not received. Worst customer service. Worst product ever. I want my money refunded.

Horrible experience w the company not delivering there product but taking money out of my account each month! Rip off Artist!! Hope I get my MONEY REFUNDED IN FULL!! Yeah! Here’s hoping after multiple phone calls asking for refunds!!

Well to start with the product made my hair fall out. The part in my hair seem to be getting wider and wider. I called to see how I would go about returning their product and they actually wanted me to pay for shipping to return it when I told them it was making my hair fall out. I just couldn't believe it. So I ask the customer service girl if I needed to get a lawyer once I said that her whole tune changed! She told me to keep the product and she would instantly refund my money; it would be in my account the next day and you know what it was so I guess they must be very afraid of lawyers...lol. after my experience I was reading on the internet and the one chemical that's used in that product a lot of people adverse reactions to. I guess I should have read that first and I would have never ordered it. Keranique already knows that I am not happy at all with their product I did report them to the BBB. If you get this product just be very cautious and pay close attention to your hair!!!

I am so unhappy with Keranique. The payments were never made clear about their system. It seemed to me you were supposed to pay every couple of months when you received your next shipment. That’s the way I had it set up. Anyhow, for some reason they decided to charge me monthly and I had no clue. A couple of months went by. I called to ask why I couldn’t access my account. The person I talked with treated me like a common criminal who was attempting to not give Keranique their money. I was treated unkindly even though I willingly paid what was owed once I figured out what was going on. The agent says that they called me, but I never received a voicemail. The agent says they emailed me, but the only emails I remember seeing were advertisement emails. I feel like I was lied to, treated like garbage, and I was a good customer. Keranique will no longer receive my business.

For those who read these terrible reviews and outcomes, but are still wanting to try it: Purchase a low-end “cash card” like Vanilla. Put a very low cash amount in the account. Once that cash is charged off, there is no way for the Seller to charge more, ergo since the account is empty, no further charges is made to the card. IMPORTANT. Do NOT link it to your bank account or paycheck. Manually deposit ACTUAL CASH to your card at the time of purchase (I.e., don’t link it to your ATM card!) Vendors are unable to charge unauthorized charges to empty OTC Cash cards. Google it!

I purchased this company's product thinking I would give it a try. Without my permission they enrolled me in a monthly billing scam. With all the stress of trying to get this unauthorized billing scam removed I'll lose more hair than this product can grow. They should be sued in a class action suit for this! I will never buy from this company again even if the product does work!!!

Watch out, Scam Alert! Keranique is not ethical or honest. Keranique is burdened by a cumbersome web site and associates who have little or no training, with a serious lack of processing a simple telephone conversation. The product is great, but the billing system is designed to confuse and scam customers. It has taken me 4 months to unravel the mess created by one inept telephone operator at Keranique. It is still not resolved. Go to Target, CVS, or Amazon if you want ethical business practices. the billing system

HORRIBLE COMPANY!!!! You will never receive the products you ordered (at least not all of them) and you will never get refunded. The customer service team seems great, except that they never do anything that they have assured you they are taking care of. SCAM SCAM SCAM. Best case scenario is that you receive a small piece of your order after asking where it is for two months and then you have no way of remembering what you ordered and there is no way to view your original order. Then you can politely ask for a refund for many months after that, and continue to be charged instead. After two months of NEVER RECEIVING THE PRODUCTS I asked for a refund for this reason - THEY TOLD ME I JUST OWE ANOTHER $106 AND THEN THEY WOULD BE HAPPY TO CLOSE OUT MY ACCOUNT. Yes, this actually happened. They then rush ordered it to me, it was an INCOMPLETE ORDER. I couldn’t take it anymore, never opened the products, HAD TO PAY FOR THE SHIPPING RETURN, and then was CHARGED AGAIN A MONTH LATER. PLEASE TELL ME HOW TO GET THIS REFUND KERANIQUE! I encourage EVERYONE to report this company to the BETTER BUSINESS BUREAU. There really needs to be a CLASS ACTION LAWSUIT for all of the people they have blatantly scammed.