alex E.
I have ordered twice first order took…
I have ordered twice first order took two weeks and i have yet to receive 2nd order going on two weeks, at this point i just want my 2nd order and i am done
Response from Keola Life, LLCJun 7, 2024
Hi Alex, thank you for taking the time to leave a review of your experience. I know we've spoken and exchanged several emails, but I wanted to apologize once again for the delay in shipping. While we do everything we can on our end to ensure a pleasurable user experience from order to delivery, we unfortunately have to rely on a shipping partner (USPS in your situation) to deliver the orders. Typically, things go smoothly, but not always. When issues arise, we do everything in our power to remedy the situation for our customers, as it’s important to us to treat our customers like family. As I mentioned in my email yesterday, your free replacement order is shipping today to the updated address you provided. I'm confident that with the correct address now on file, it will arrive without issue. I hope you have a great weekend.