Joe W.
Web page is difficult to navigate and…
Web page is difficult to navigate and unstable on my android cell. Although shipping is free with minimum purchase, lead times are long, and shipments are split....for example, on one order of 5 items, 3 items where shipped via USPS, the other two via FEDEX; two weeks between receipt. The USPS box arrived damaged and opened with a note from Post Office; no invoice or inventory included, but i had my original order and discivered one item was missing. Contacted the store via email and sent followup email with pictures....they stated it was a recurring problem with USPS, and offered to send me a replacement item. On a positive, Customer service is quick and receptive.
Response from KCHJun 11, 2021
Thank you for taking the time to leave us a review. I apologize if the site is unstable on your android device. We do have a mobile app available, the website is designed for desktop/laptop use. Looking back at your order I see that your order was shipped within five business days. When you contacted us stating there was a missing item there were no questions asked about getting you a replacement. An invoice was included in both shipments. Due to the damaged package the invoice was probably lost along with the brush.