Keg OutletReviews of kegoutlet.com

Ordered assortment of "Oetiker style" one ear clamp. REceived product as promised. Shipment was prompt and reasonable. The clamps are of substandard quality. They appear to be made with very thin metal. They fail to cinch as original design and manufacture Oetiker clamps. I cannot trust with moderate high pressure fitting.

The kegerator sent to me was listed on the back as "household refrigerator" and was not NSF, yet they knew through multiple emails that we are a coffee shop and NSF is standard for all kitchen equipment in commercial food service. To send it back meant paying postage and swallowing a 15 percent restock fee. So I lost money on the deal. The worst part is that the company does not have their mailing address on their Facebook page, their website (their address is not even on the returns page on their website), and was EXTREMELY difficult to find the address so I can send this back. I did buy an NSF kegerator from therestaurantstore.com for the same price they charge. (For the record, I was willing to exchange this for an NSF kegerator and pay the difference but the restock fees and such was too much to swallow.) Scratching this off as a bad experience. I am sure they will post a followup publicly to look good to potential customers, either defensive (try to make me look bad) or apologetic (promising to make good), but the fact they never gave me the address so I know where to send this back was the biggest disappointment.

I placed an order on 02/11/20 for a cold brew kegerator with 4 2.5 gallon kegs, 3 nitro tanks and a few other things. The total of the order was $1,720. When the order arrived it was missing 1 of the 2.5 gallon kegs. When i was aware of the missing item but could confirm the rest of the order was correct, i called Keg Outlet. I only received a recorded message asking me to leave a message and I would receive a return call. I did not receive a return call. I called the following day and again i left a message, and again i did not receive a return call. In fact I still have never received a return call and it is more than a month later. I did receive an email from Brandon 2 weeks after my first call stating his records indicate that all 4 have been sent. I replied that although his records might indicate that all 4 were sent only 3 were received. there have been 3 or 4 emails back and forth but still no resolution and no missing keg. The keg itself is only $120 but the point is that i should have received what i paid for. This is the second kegerator i have purchased from Keg Outlet and the first time there was a problem. I can see now that customer service is not important to Keg Outlet. Responding to messages is not high on their list of things to do either. I still need to receive either the missing keg i paid for or a refund. This shows me that Keg Outlet is not an honest company and does not value their customers.

I ordered a keg from you all and it finally arrived 20 days late. There was no adequate freight companies or your staff who all seemed to be indignant about me inquiring so much as to the status of the order. I offered even to rent a uhaul and get the delivery myself from the warehouse. When the keg arrived there were these factory pegs covering the openings needed to install the wheels. I called the manufacturer and they said it was defective and i needed to hire someone to use a grinder to saw them off. This experience is unbelievable and it has delayed my stores opening 12 days now and cost me thousands of dollars and a number of staff members who quit because they could'nt forgo work waiting for you all to get your act together. I can never get anyone on the phone there so I hope this gets the attention of your owners and they try to set this right. If someone contacts me to make this right i will remove this post.

Do they even exist? In the last month, they have never replied to any email or responded to any phone message. They have never provided tracking information. I'll have to reorder from someone else.