keepyourcadence.comReviews of keepyourcadence.com

Placed a large order in August and had to pay a ton upfront for international shipping and duties. Its now the second week of October and the package has not even shipped. Ive contacted customer service countless times and typically they never even respond. The last response I got last month is that they’ll look into it and follow up but no response ever came. At least they could refund me! Soooo frustrating.

I made a very large purchase. I was ghosted by their customer support. Incredible. My original email to support: I really wanted to love the Cadence containers. However, I am very disappointed. Most importantly, I am very concerned about the material the containers are made with. There is evidence of it leaching into my products. As you can see from the attached photo, my (very expensive) tinted sunscreen was turned black after storing it in the container. Separately, in each use (even with use of the attachments) the liquids pour out and onto the outer lid threading and then pool around the edge of the container. Because of this they then land there and on the edge of the lid when reattached to the container. This creates a huge mess and clean-up time with each use. None of this happens with the silicone containers I used to use. My purchases were over 30 days ago, however, given all of this, I think it would be best if I were allowed a refund for my large purchase. Thank you for your understanding. Support’s reply: We have seen this on a few rare occasions when the product being stored contains iron oxides (an ingredient with traces of heavy metals in it). Iron oxides are used in makeup products to create various shades and hues for different skin tones. When those metals are placed near anything magnetic, like your Capsule, they become separated from the formula. The best fix is to gently shake the Capsule to remix the iron oxides back into the rest of the formula. I know it can be extremely alarming to see - I want to reassure you that it's not harmful to your health. We made Cadence intending to be as universal as possible, and I am sorry for this less-than-perfect experience. If you would like, I am more than happy to send a new Tile to repurpose the capsule for another product - just let me know xx My reply: I don't feel I am being heard. I asked that I am able to return the items purchased for the reasons stated. The reasons previously stated go beyond the discoloration issue. Please provide a shipping label and instructions. No reply after this.

These are extremely expensive to purchase and ship internationally, so I had high expectations. Unfortunately, my experience has been very disappointing. I contacted customer service because the Pour Adapter would not work properly with my Large Capsule (using the Extender). I was told it is only compatible with the Medium Capsule. However, the product page states it works with the Small, Medium and Large Capsules, and the promotional videos also appear to show it being used with the Large Capsule. On my product, the lid does not screw down flush, making it unusable for the purpose I purchased it for. Based on the information on the website, I feel the product description is misleading To make matters worse, customer service took more than two weeks to respond, and after I questioned the inconsistency between their response and the information on their website, I have still not received an answer Given the premium price and significant international shipping costs, this experience has been extremely disappointing. Customer service is non existent just buy a cheap silicone set and your expectations will be met.

Apparently their website won't accept negative reviews. I have tried twice and received an error trying to use one star. I didn't get my entire order. The system doesn't function as advertised (small capsules do *not* connect horizontally, undermining snap-together magnetic organization that's supposed to be a key feature of their product). Two AI systems report that the small capsules do connect, likely because of deceptive advertising practices that show even the small capsules appearing to snap together with the larger capsules (including a photo in the product description for the small capsule on their website). Be sure to read the fine print to find accurate information. I have screenshots and screen recordings. The company says my email account rejects their replies, but I'm still getting email from them. I offered them my direct phone number, and tried to continue messaging via social media: no reply.

These capsules are ridiculously overpriced and crack/leak. I bought the first generation capsules in 2021, and in less than a year, they started to crack on their own. I was able to get a replacement sent, along with a complimentary capsule for the inconvenience. A few years later, the replacement capsules started to crack. I emailed customer service for a replacement, and I was advised that the first generation capsules were retired. The second generation capsules include .56 capsules (the same as the first gen), but the shape has been changed to be wider with a low shaft. There’s also now a medium sized capsule and an extender to modify capsules into a large. I absolutely hate the new capsules for the .56 size, and the second gen capsules are more expensive. When I tried to replace the second batch that cracked, instead of just sending me the replacement like before, Cadence sent a digital gift card for me to purchase a new set online. The problem with this is instead of replacing my 5 defective capsules, I had to purchase a new set at a higher price point, which meant my gift card did not have enough to replace 5 capsules, I could only replace 4, and that was only because of a Labor Day sale taking place that had a more reduced price point. In addition, I had to pay a sales tax, which doesn’t make sense because I already paid taxes with my initial order. Why am I responsible for tax to replace defective items?! I went back and forth with customer service about this, and they agreed to send me an additional small capsule free of charge. Not only did my replacement take almost 2 weeks to get processed, but the additional capsule that was promised wasn’t included with my package. I’ve been trying to email with the person that processed the exchange, but I have not received a response. Do not buy from Cadence, they sell a defective product that they know is going to crack, hence why there is a lifetime warranty. They agreed to send me an additional capsule, reneged that offer, and I had to argue with them to uphold their original agreement, only for them not to send it. They are liars and greedy. Don’t waste your money, go find dupes. I hate this company so much now. There’s no customer service number or corporate number, so you have no choice but communicate via email. Responses can take 1-4 business days. For the amount these capsules cost, I expect to speak with a live person should an issue arise. I spoke with Nate, the original customer rep that agreed to send a free additional capsule, and May, who I’m assuming is a supervisor (and the person trying to renege Nate’s offer). I contacted customer service on 5/19….why has this ordeal taken almost a month?!

The capsules leak!! Customer service has sent replacement capsules free of charge, they all leak (shampoo). They are also heavy. They are not worth the money.

Customer service is non existent. I have emailed multiple times over a 3 week period and no response. So disappointing, this is an expensive product. Cadence if you see this - please reply to me!

I’ve purchased 3 different sets of capsules and just as I’m getting ready to pack for my trip I notice one of them is completely broken. I looked into the rest and there’s many other that are cracked . I’m super upset I thought I had purchased a quality product, I had loved these and recommended them to all my friends and family and now I’m stressing out about packing.