keepyourcadence.comReviews of keepyourcadence.com

I purchased over 400 products from the ham company in early 2024 to prepare for a trip to Asia. Long story short I had a double up Ziploc’s midway through my trip to prevent a massive situation in my toiletry bag. When I came back from the trip and tried to reach out the first red flag was there there’s no customer service number. When I emailed the same person who is seen on this thread from the company - Jade - is the person I emailed and also just like others reported while professing to take any issues “extremely seriously” what a joke proceeded to ghost me midway through our discussion on how to resolve the issue. This is a horrible unreliable product. It weighs a lot. The capsules are very difficult to open once the fragile threads get damaged through regular use. I have no problem opening any containers and these are ridiculous. You should be ashamed of yourself selling a ridiculously expensive product that can be bested 10 times over by travel containers that purchased at your local grocery store in the travel section. Enjoy your sales now of your cute but completely unreliable, I hope you feel good about ripping people off. Enjoy your bankruptcy.

Don't even buy into this company. I purchased capsules system. I found them through ads on social media thinking it is a great concept for my skincare routine. So I spend $1xx something on something I didn't use as they were cute but for my essences, toners I was just using too many product. Finally recently they made these adapters which is supposedly suppose to be made for that. Just I purchased a few adapters and one capsule to give it a try again and in hopes to use it on my vacation. The package came with one of the adapters missing. I reached out to Cadence once I opened the package and noticed there was a missing adapter I contacted their customer service and their automatic system stated it will take them 2-4 business days to respond. At first I got a respond right away by Jade who said she will have the missing adapter sent right away and that she will include a complimentary small capsule [in a happy go lucky tone]. You would think you are in good hands, so I agree to it and after I responded there was no update on my missing adapter I emailed back asking for the status because I needed the adapter for the up coming trip. From June 10th which was Cadence's respond I had to keep following up with since I was going on vacation around that time frame. I ended up not using anything from their order. Until I'm back on 6/18 I still didn't get any update from them from my multiple emails. I ended up decided to return their items back to them and not support this type of company. Submitting the return, the first thing Cadence would advise you is that the Cadence team will reach out to you. I waited until 6/24 to contact the company again because at this point I'm just totally done with their customer service and I want to return them their product which was never used for what it was intended for. Finally May responded back to ask what why I am returning my order. I attached my conversation with Jade and advised my extreme frustration with their company. Jade responded back to my email on 6/29 in happy go lucky tone, completely ignoring what I was stating I want to return my order and the frustration they've put me through. Wasting my time and energy. I'm already back vacation and didn't use their items as intended because of the missing adapter. She just directly send me the replacement after 3 weeks like nothing happened. At that point I completely flip out on her. On 7/7/2025 I advise her why did Cadence sent me the missing adapter when I wanted to return my order which was submitted to them on 6/18. Finally I'm totally fed up with them, they're not providing me the return label and not initialing my return. I contact my bank to dispute with them on 7/7 and finally a respond from them : Thank you so much for letting us know, - we truly appreciate you taking the time to fill us in. To make this as easy as possible for you please follow the next steps below: 1. You can find your pre-paid return label here. You just have to print it out and stick it on an envelope with the Capsules you're returning. *Please note the return must be in the mail within 14 days. 2. Please let us know if you prefer a credit or refund. Your credit or refund will be processed shortly after we receive the return, and you'll receive a notification. Please see additional return details below that can also be found in our return policy. Thank you so much for your kindness and patience! I am here to help you with anything else you need xx Warmly, Jade *Please note: - There is a $10 restocking fee for all returns and original shipping fees are nonrefundable. Like seriously it took my bank to step in for them to finally respond ? Well think twice if you would want to purchase from a company like this. It's massive advertised on social media but you're paying so much money for plastic that looks nice but does not have customer service. You can't even say high volume. It took over one and a half month and my problem is still not resolved.

Built my own set back in January for $250. Used them once. Was packing for a trip this week, and noticed that two of my caps no longer screw back on. Like somebody else pointed out, the latch is no longer catch, and they are basically useless. I have reached out to customer service, but at this point, I don't know what they can do for me (and based on other reviews here, they might not even get back to me). But I wanted other users to know that this overpriced travel system is not worth the money. Don't fall into the trap like some of us did.

Purchased multiple items including extenders and adapters. There is a fit issue with the adapters not quite fitting into the extenders - enough so that you can't screw on the lid. Their customer service just brushed me off. The adapters do fit into the containers, just not when using the adapters that I purchased.

The quality of these capsules falls far short of European manufacturing standards; they're cheaply made plastic bottles with magnets in and the extender tubes don't fit properly, leaving large gaps and misaligned lids. When I contacted Cadence to return the capsules, they said they don't accept returns from international customers and suggested I give them to someone else as a gift. I don't think companies should accept international orders if they won't accept international returns, and I'm shocked by both the quality of the product and the customer service I received. I would not recommend this company.

DO NOT ORDER. Shipping was delayed by 1 month, customer service is non existent, One of my items is defective, and I received the wrong items. It's been a while since I've had such an all around negative buying experience from a business. Wish I had read the comments on Instagram before asking for these items for Christmas. Would give 0 stars if I could.