KeepKey is a bitcoin hardware wallet. When you entrust KeepKey with your money, each and every bitcoin transaction you make must be reviewed and approved via it’s OLED display and confirmation button. It now becomes nearly impossible for virtual attackers like malware or viruses to steal your valuable bitcoins.
Keepkey (keepkey.com) has 283 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Paul T.
KeepKey does exactly what it says it does, keeps your Bitcoin safe and offline. The only major problem I had was the fact there were no instructions that came with it to show you how to setup your PIN, and transfer your BTC. I needed CS to walk me through it on the phone.
Martin
Easy to setup and use. Keeps your Bitcoins safe. Support are quick and thorough. They pay 25$ if you write a review on Thrustpilot.
Wags M.
It's a very well engineered piece of hardware. Beautiful metallic design, and large LED display. It has a nice weight to it in the hand as well. The installation process was a breeze as well. I walked right through the chrome applet installation in a few minutes. Would be 5 star, but I think there is still room for improvement on the in-browser app. It's extremely basic and has little room for modification. I'd also like to see more currencies natively accepted. I've also had trouble attempting to sync the hardware wallet with Electrum, but that could be my misunderstanding. Overall, I really like the shape, feel, and design of the wallet, and the ease of use. Just need to polish the wallet app.
Jeff
I forgot the pin to my Keepkey, so I searched their website for a solution. Finding nothing useful there, I called the company. I got a recording telling me to leave a message, and someone would get back to me - tomorrow. I did not want to wait until the next day to get help since it looked like a good time to buy bitcoin - and it was. Price went up more than $50 in a day! The only option remaning was the "Contact us online" option. Good luck finding this option, as it is buried at the very bottom of the webpages. Their website really is one of the worst I have seen when it comes to customer support.. Even with the assistance of Anna (the CSR), I still had a struggle wiping & restoring my keepkey (the restore tab is tiny). There were no step by step instructions for doing the procedure on their website. Although, after telling this to Anna, she agreed with me, and put up some helpful information. Bottom Line: The product is very robust (don't lose your 12 words or you're S.O.L.) Customer service (Anna) was spectacular. She took time to work through all my questions, and in a prompt manner. The website, especially the customer support section, needs a lot of work. Finding simple, common sense information is lacking. I'm sure I'm not the first person to forget their PIN. Why wasn't the recovery process available on the website? I used several minutes of Anna's time for an issue that certainly should have been on a FAQ list.
Bailey
As title says. Very nice design and user experience. Price is slightly inflated.
Cris
Very nice device, does everything i wanted it to do.
Mira
Great piece of hardware. It should be made more apparent that you dont need chrome to use it, and there is a standalone software that is owned by keepkey and even android app that will work with it. I Hope they'll add Monero asap.
Christos P.
great device. easy to use. limited info on features.
