Kelley Blue BookReviews of kbb.com

12K lower than Black Book 10K lower than CarFax 9K lower than Edmunds 14K lower than local similar vehicles listed on Autotrader. No question KBB is VERY dealer friendly and basically a scam for consumers.

Poor search tool with inaccurate or missing information

On August 8th, I began helping a friend who needed to buy a new car and sell her old one (mechanic said he wouldn't advise fixing it anymore). We completed a request for Kelly Blue Book to value the current car so she could get an idea, for budgeting purposes, of what to expect in terms of sale price/trade in value. Just received the KBB response today -- September 10th -- after my friend's been driving her new car for over a week! If it takes 32 days for KBB to provide a valuation, why bother? In today's car market, you have to move quickly or new car options are snapped up and you must then wait weeks for another shipment to arrive, often from overseas. KBB was a major disappointment.

No good service

The book values are completely out of sync. Seems like it’s being manipulated to help banks and insurance companies from having to pay for actual daily market values. I’d like to go to this magical KBB car lot and buy cars at the prices they value them at.

Went to get an Offer for my Truck 2021 with less than 5K miles. Got an offer over 1500 less than what carmax offered and had multiple dealers trying to get it at that price. KBB is out to assist the dealers make the most profit, and the consumers get screwed. Never using KBB again.

Completely unusable to check the value of your car. So disappointed.

KBB is the ultimate "bate and switch". They give you your car value and lead you to believe you'll get that at participating dealers. You'll be lucky if you actually come within 80% of their value. Beware!