Kelley Blue BookReviews of kbb.com

I will never purchase another Genesis after the horrendous experience I had with Genesis of Cary. From start to finish, their handling of my vehicle was unprofessional and unacceptable. They placed the back seat of my car on top of the vehicle and proceeded to run it through a car wash, which resulted in deep scratches all along the side of my car. I trusted them to take care of my vehicle, but they not only damaged it, they also refused to take any responsibility for what they did. When I brought the issue to their attention, I was met with denial and excuses, and they made it clear they had no intention of fixing the damage they caused. Hoping for some accountability, I contacted Genesis corporate, believing they would intervene and address the situation. Unfortunately, that was no better. Corporate was unhelpful and just as unwilling to take responsibility for the dealership’s actions. The lack of care, customer service, and professionalism I’ve encountered throughout this entire ordeal has left a lasting sour taste in my mouth. For a brand that markets itself as luxury and prides itself on quality, both in its vehicles and customer service, my experience has been the complete opposite. I’ve been left with a damaged car, a great deal of frustration, and no accountability from the dealership or the company. This entire experience has made it clear that I will never buy another Genesis, and I would strongly advise others to think twice before doing business with this dealership or the brand.

I have a regretting experience with KBB. KBB should have done a better job for the customers. Alternatively, KBB could admit prioritizing dealers, which is fine but its reputation should drop accordingly. If I google "KBB review" now, I can still see many positive words like "KBB is a trusted resource that provides consumers, manufacturers, and automotive dealers with reliable and transparent insights". Not till very recently does I learn KBB valuation has multipe types, such as instant cash offer, trade-in value, and private buyer, and they are in increasing order. And popular Google queries, such as "sell my car", always go to the lowest valuation ("instant cash offer"). Albeit all requires same/similar input, unfornuately, KBB does NOT display the valuation of different types in a single query. This is indeed a very useful "transparent insight" KBB should have provided to customers so customers are more educated on the price spectrum when dealing with potential buyers, dealer or private. This can be more useful to less educated sellers (like first-time ones), who do not even know the existence of these types, and what it takes to sell higher. By withholding these already available information, KBB is creating less educated customers and happier dealer: it helps dealer to buy cars at lower prices from less educated sellers. This practice doesn't match its reputation IMO.

Crap... Long process to get bombarded with offers or pressure to buy another car..don't have time for this! I just value of my car for right now in making A decision!!!!

Don't bother with the "instant cash value" it is worthless when trying to get a fair offer from a dealership. Surprisingly, my KBB "trade in value" was 20% higher ( in my case $4k) than the instant cash offer. Why would that be if the dealer is simply going to mark it up to resell in both cases? When I asked this of one dealership responding to my KBB cash value, he replied "we don't use KBB to value cars". Yet they responded to my instant cash offer from KBB? and on that dealers website they proudly show how much their used car prices are below KBB values? I guess they only use KBB to low ball paying sellers for cars. I called KBB with the same question, and they couldn't answer the question. It seems that KBB conspires with dealerships with this "instant cash value" tool, so don't think KBB is a worthwhile resource to sell a car, they put dealerships first. Don't use the ICV, it's not a fair representation of your cars value. I guess the old "used car salesman" bs reputation has gone corporate.

I was just trying to check the value of a car that was for sale on Facebook Marketplace so l put the cars information into kelly blue book, they shared my information with every car dealership in Silicon Valley, l was swamped with calls from dealerships. It was like locust swarming around my cell phone, not to mention the massive amount of email messages. Never again will l use this service.

They sell your info in 2 seconds. My phone, email and text have been blowing up since I filled out the form. So annoying

The original offer was 14.9. They game me 9.5 because of scratches and dents that you couldn't see inless you was right up on it. They also took money off for a step up that was a add on i had installed. One had fallen off and was in the truck bed. It just needed a few nuts to put back on. It wasn't factory. They didn't know that or even that it was in the truck bed, that's how good they look at it. The boss took it for a ride. He wouldn't look at me or Acknowledge I was even there. Very rude. I had a car starter that worked with the Chevy app installed. The app shows diagnostics. They weren't interested in looking at the information on the app or the fact it cost 800 to put in. There going to charge extra for the step ups and car starter that wasn't factory but didn't want to give me anything for it. They did happily knock off over 5k for Scratches and small dents on a 2018 4 wheel drive truck that has no other problems. I was in situation that I had to sell and the took full advantage. DONT BELIEVE THE OFFER YOU GET. go somewhere that's honest. Worst experience at a dealership I have experienced. Nothing else comes close

Attempting to do research on used vehicle pricing but soon realized they are now just a marketing funnel for dealerships.