Kelley Blue Book is the trusted resource for prices, values and reviews on new cars and used cars. Before buying or selling your next car, visit KBB.com.
Kelley Blue Book (kbb.com) has 263 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Sam L.
SCAM...received a "cash" offer on KBB. Dealer rep from Ciocca dealerships in Pleasantville NJ called to set appt. No one came to talk to me once i arrived. Receptionist handed me a paper notating the amount they would offer. Little did they know that I was in the market for a new vehicle. Will never use KBB or CIOCCA.
Bo Ching S.
Do not waste your time. They lowered $2800 from the quote because of market conditions. I went to Carmax and they honor the exact quote from the website.
Rob P.
KBB made me a reasonable on-line offer, albeit on the low side, at $12085 for my used car. We made arrangement for a dealer to inspect and purchase. When I showed up the dealer stated the car needed tires - IT DOES NOT. The fronts were only a couple months old (!) and the rears have at least 2 years left. My 2012 car has only 34K miles, has no mechanical issues, has no rust, has no paint chips, has only two very small dings (honestly hard to see), has good tires (2 new) and the interior is like new - truly. The dealer stated KBB's offer was now "ineligible", but the dealer would be willing to pay $9000. What a joke. I expect this type of crap from dealers but not KBB. Shame on you KBB. I drove out to the dealer because KBB's reputation was behind the credible, albeit a bit low, offer. What a sucker I was! KBB is in bed with the dealers, and I would not be surprised if they split the profits made from this low-ball crap. My advise: don't waste your time considering any offers from KBB - they cannot be trusted anymore than a used car dealer. They will tell you one thing to get you into the dealer, then they will make up BS to justify a ridiculous low-ball offer. KBB was one of the few on-line companies I actually respected. Fool me once...
Karah C.
If I could give this 0 stars I would. Actually I’d give it a negative 5. Not only is their instant cash offer a load of crap, when you try to inquire about the $3000 discrepancy between the instant cash offer and the dealership offer you get blown off NUMEROUS TIMES. I NEVER HAD ANYONE FOLLOW UP WITH ME….period. STAY AWAY FROM THE INSTANT CASH OFFER UNLESS YOU LIKE BEING RIPPED OFF!
Steven L.
Horrible experience. I spoke with a Daniel about ads my insurance company pulled from his site (Autotrader, but apparently controlled by KBB customer service). Daniel was specific about many things but when asked to put it in writing, he sent a scripted message that didn't say any of the stuff he told me on the phone. My guess is he was disingenuous. I couldn't be sure because he was "unavailable" from that point on. I wish I had recorded the call. KBB used to be an industry standard - now apparently, unreliable and dishonest.
Amy Caroline C.
I feel so stupid. I wish I would have found this earlier. Instant cash offer=total scam! To echo other users, so disappointing that they have "sold out". Used to be reliable, trustworthy, and considered standard for car value. Obviously after my experience I see that this a tool to get you to the dealer. Dealer gives you a lesser offer, with their "values". Very, very disappointing and dishonest.
Eric H.
They collect tons of information and give you nothing.. no information.. What happened to them? They used to give you ball park prices, not its just a waste of time.
Rich R.
KBB instant cash offer is a scam to get you to the dealership. Multiple dealers confirmed with me that I would receive my instant cash offer, I even have it in text. I have a pretty brand new truck as well that the dealer confirmed was in immaculate condition, there was absolutely nothing for them to change from what I reported using the KBB instant cash offer tool. They offered me 10k less by using auction prices and carmax. They only use the KBB instant cash offer to get you to walk through their doors, they have no intention of paying you the KBB instant cash offer. Total scam and waste of time and money. Second dealership was the exact same, told me what I would get, get there and they used carmax to value my vehicle instead of KBB, offered me 5k less. I hope one day these POS dealerships will have to close their doors when consumers can order direct from the manufacturer.
