Kelley Blue BookReviews of kbb.com

I wanted to sell my truck so I used KBB to get a cash value. I used a rating lower than I estimated and KBB said it was worth about $24,000 and that they had dealers willing to buy my truck. Most responses were only willing to trade, however a Ram dealer in Sanford, FL, about an hour away assured me they could give me the KBB value. I drove the hour, the dealership pulled the bait-and-switch by passing me off to one of the rudest people I have ever met and one of his cohorts. Even though the only thing they seemed to come up with was a couple rust spots on my running board (none anywhere else), which prompted them to say it was in "rough" condition. I have posted pictures online to show that is not the case. They offered almost $8,000 below KBB. I had hoped this service would be legitimate but it's obviously a scam and merely an effort to bring in a customer. Beware!

Used to be KKB provided customer info on their car, or value on one considering. Now you are sent to number of bailouts confusing companies and no actual value figure. I’m disappointed.

Kbb used car value is used for bait and switches. Contacted dealer because of kbb trade in value. Filled info in saying good condition. Dealer offers $6k less than kbb said. Claims KBB is only for perfect condition cars. Advised we said good not perfect. His response, too bad. A complete waste of time.

KBB has entered into contracts with dealerships giving a gaurantee that if the dealership does not want the vehicle , KBB will buy it from them . Thus , in an effort to protect themselves , the valuations they provide are much lower than the actual worth of the vehicles . In turn , a once trusted source of valuation ,KBB has become untrustworthy in the eyes of consumers , who initially believe they may be on a level playing field with dealerships , since KBB is doing the valuation , but are not aware that dealerships do not use KBB for valuations other than those contracted for with KBB.

Total scam. KBB gave me an "Instant Cash Offer" to be redeemed at a list of car dealerships. I made an appointment for the next morning. Without even seeing the car, within the first 30 seconds of arrival, the woman told me her manager said the offer is to high.

Ripoff. Kelly Blue Book says my Freightliner Sprinter van as optioned is worth 37k, the cheapest one online anywhere in USA is 60k.

Absolute money-grubbing trash. There aren't enough words or time for me to explain how horribly mismanaged this company is. KBB was the leader in trusted used car valuation and relegated themselves through greed and catastrophically short-sighted mismanagement.

A joke. Quoted me at a price and was offered less than half at two different dealerships. Not worth the effort or trouble.