Kayokoko SwimwearReviews of kayokokoswimwear.com

Returned items and the gift card they sent me is not working. No one will get back. Terrible terrible customer service

Buyer beware - don’t use this site! I never write bad reviews but just had the most horrible experience with this company. I ordered an item on December 4 that said it would take two weeks to ship. Of course I was charged in full right away, which was expected (although some companies now only charge when an item is shipped). When I had not received any notice of shipping at the three week mark, I started to contact them. Responses were extremely slow and evasive - “we will look into it” type of thing. At one point someone responded that it looked like something happened and it never shipped so they would ship a new item and guess what…they never did!! After multiple emails on my part after that, they cancelled the order on Jan 6 saying they are waiting for the product to be in stock! Ridiculous and totally unacceptable. At least I don’t have to file a fraud charge with my credit card company as planned but I strongly recommend you shop elsewhere!!

If I could give zero stars I would. They have THE WORST customer service! Ordered swimsuit early July, received confirmation email immediately, two weeks later no updates, tried the chat function to inquire with no reply other than “I’ll be right with you”. Hours later still no reply. Emailed twice over next couple of days. No reply. Third email I doubted company’s legitimacy so threatened to just dispute credit card charge when bill arrived for my own financial safety and not lose out. Only after that did I get a reply from Lisa who said she was canceling order because she couldn’t risk losing the sale. No apology, no acknowledgement or mention of her lack of response. Even sent screenshots/evidence of my failed chat, emails. Nothing - No apology- no “how can I make this right?” Wasn’t asking for any freebies, just the good business courtesy of responding to my inquiry! Zero sh**s given by them. None of this would’ve happened if they simply responded to my multiple requests. Obviously more concerned about getting their payment than satisfying their customers. Such a bad experience - be warned - order at your own risk.

It took over a month for my products to ship out all the while customer service kept reassuring me that it’ll ship out “within the week” every week. Frustrating experience overall.

I placed an order and didn't receive any confirmation that it shipped over the next few weeks. I reached out multiple times and never received a response. Finally, I received a shipping notification email saying that my order had finally shipped. My guess is it never would have shipped if I hadn't reached out. This store has a ton of cute clothes and I would love to purchase more things on their website but I am too fearful that my order won't get placed or delivered.

Horrible customer service and took forever for a refund! After reading some of the reviews, I guess I am lucky to have gotten one at all. No phone number, and I had to to send 2 or 3 emails to get a reply regarding refunded. On the website it states free returns. They didn't refund me the whole amount. I will never buy from this company again. I don't know how they stay in business.

I have been trying to contact the store for a week now because I need to make a return but nobody responds . I am now stuck with two bathing suits that my daughter can’t wear

Want to wait a month for your order that doesn’t match the description, then order from here. Terrible customer service that refused returns even though their system was down for weeks? If this is the kind of rude, terrible service you want sure order from here. But I sure know I will never order from this trash bag site again