Kayokoko SwimwearReviews of kayokokoswimwear.com

One star is too many. Order paid for and never shipped. Customer service will not respond. When I made a comment on their Instagram page regarding my customer service issue they deleted my comment. How unbelievable! Filing complaint with my credit card company now.

We really wish we had first checked the online reviews about this company. SadIy we didn't and now experiencing the same bad service as other previous posters. We placed an order and then never heard from them, despite their website stating they would deliver within 10 days. I sent several emails asking for an update, never heard any replies, and when I did finally get one, they didn't even know what order I was referring to - despite having never been a customer with them before. They then claimed to have been waiting for a response from me about a sizing issue, due to items I ordered (and was charged for) no longer being in stock. I never received this alleged email from them. They then stated the order had been shipped, with several items missing - and still, I've never seen an actual order update - or shipment email - stating any of this. When I pointed this out to them, suddenly I receive these emails - and shipment finally takes place several days later - meaning, it hadn't shipped when they said it had. Clearly this is a very badly organised company which is not honest with its customers. We have no idea what is actually going on. For anyone thinking of purchasing with them, think twice - you might not get any items at all - and you'll spend a lot of time trying to get information out of them, which might not even be accurate or honest.

I ordered a swimsuit from them on 6/4/19. I received an email back confirming my order was in stock and would be shipped within 7 days. I also signed up for email and text alerts for shipping alerts. It had been a week and I heard nothing no shipping confirmation no text alerts. So I emailed them and asked if my order had not shipped yet to just cancel. I received an email back that my order was to go out the next day. So 3 more days go by no shipping conformation or no text stating order has shipped. So once again I email and I was told the same thing again. They obviously have no idea where my order is so I told them to just refund my money and yet no response. My payment went through PayPal so hopefully I will get my refund. I would not recommend anyone order from them unless you don't need it for a few months. I will update this if someone contacts me to resolve this