Kayokoko SwimwearReviews of kayokokoswimwear.com

Ordered on 29th JUNE. Still not received!11

Part of my order was damaged ,I was also sent the wrong top. They have done Ntg to fix any of this .

I will never buy anything from this place again. The worst online retailer I have ever ordered from. It Took almost 2 months to get my order and a few items we’re out of stock when they shipped.

This company has great products and a huge variety of styles but if you want a company with custumer service you should shop elsewhere. My Items were ordered in May, it's almost August and my issue is not resolved. There is no customer support telephone number to use. All this confusion may have been prevented over with a phone call. Here is a quick summary: - Ordered item May 17 - Wrong item received June 9 - Contacted Kayoko to request exchange package June 9 - Took pictures of what was received and sent order numbers - Correct item didn’t get shipped until June 26 - Requested Rtn package got confirmation that both items would ship in same envelope on Jun 29 - Followed up July 7 - Received package on July 9th - Asked about RTN package again on July 11th - Asked again about RTN envelope, specific question not answered - Followed up again on June 20 - Again on July 21 - On July 21, I’m told I waited too long to ship items back and I’m going to be charged for WRONG item and the item tagged to be returned if not received by the 24th. Both items were to be placed in one envelope. Im then told the only option was to print emailed rtn label and find packaging, - I rarely return items. Of the ones I have, the company took full responsibility for errors and sent a RTN package with labels to send back. - I advised that the package was shipped and I provided a picture of 2 items, scanned/printed copies of orig order details and package. I was then told I wouldnt get a refund for 1 item being returned - Kayokoko received the package of 2 items on July 23 (within the deadline they provided me on Tues the 21st) - Interesting shipping option and timing for Rtn since I waited weeks for shipments. - Someone from customer service was supposed to contact me on July 21/22, it’s now July 31 and have not heard from anyone and have not been refunded anything. - I'll never purchase from this company again. I lost this money and dont have the product.

May 22nd I placed on order, which only got shipped on June 11th. When I finally received the package, one item in order was missing. They've supposedly sent out another one, but I still haven't received it (July 7th). Neither did I receive a refund.

It said my order would take around a week, but I waited three weeks just to get a text saying my order was cancelled. Don’t buy from here.

bad bad bad. Placed a big order on June 8. Shipping states order will take 3-7 days. Did not receive any updates on the order, so on June 17 I decided to contact the company. I waited a full day for an answer and I did not receive an email. I decided to open a case through PayPal to get a refund. Lisa (from kayokoko) immediately contacted me within minutes of the case being opened, with a very rude tone. I would not recommend this company, based on bad customer service.

I was told to update my review to remove any defamatory statements. Please read below as it only contains truth and I have removed any possibly defamatory statements. Thanks. If I could give zero or negative I would. This company is SO SHADY! Do not buy from them. I followed their return policy to the T and they refused to refund me, sent me a gift card code - which was INVALID and DOES NOT WORK! And this is not a small amount of money. Tried to contact thru their social media and they blocked me. DO not trust or buy from them. Not only that, it took several weeks to receive my orders. I will also add that I used my credit card for one purchase which the credit card sided with me and refunded me. Well, kayokoko decided to deduct that amount plus $50 from my gift card, even though they had all their merchandise back, which is also unacceptable. Since it was their fault. Thanks.