Kayokoko SwimwearReviews of kayokokoswimwear.com

Placed an order for $144 of swimwear on Dec. 4. My card was charged the full amount Dec. 6. I never received a shipping update or any sort of communication besides an order confirmation. A week later, I inquired as they had charged my card and I did not receive tracking. My order was still processing according to the website. No one responded. I attempted to reach them via their "Chat" and "online form inquiry" in addition to email. No one responded. Finally a few days later (it is now the 15th of December) they responded with "let me check with the manufacturer and update you"... 4 days later and I have not been updated. I want my money back, never mind that the items will not arrive by the time I leave for a trip on the 27th of December. Just horrible customer service especially for a company that sells high end swimwear. They do not give you a phone number to contact them with either so you are at the mercy of their very lazy, slow replies to emails- all the while they have your money. Unbelievable.

Warning about this company. They create promos and do not tell you when one promo means the items are final sale versus non-final sale. This is different from their regular return policy. They are not responsive and do not care that they are not notifying of the varying promo codes/ sales like other companies do. Completely untrustworthy. Would never recommend to anyone. It seems like they have a lot of good bathing suits in stock, but they do not have sound business practices.

This store is an absolute scam! Do not purchase from them! They denied my returned claiming the items were soiled which is abundantly false as I tried them on clean out of the shower and wearing panties. They also charged me a ridiculous amount of shipping to send my denied returns back to me. This store operates on the principle of robbery!

Ordered 2 pieces of swimwear on 6/19 and paid for express shipping. On the 29th I received a message saying one of the items I ordered in the size I needed was unavailable and they asked if I want another size I said yes and then only sent me one of my pieces ordered, never offered me a refund on the express shipping and now I’m still out a item that cost me $190.00 they are incompetent, scam, sketchy website and service.

I made order with them on 22nd March 2021. which was confirmed and my credit card was charged. Both products I have purchased were available. Since I didnt get tracking number for the order I contacted them twice. After first e mail they send me notice that product will be available in seven days. After seven days I have sent another e mail and asked what is going on, no reply. In the end on 1st of April I have received e mail which informs me y order was canceled. Unprofessional and disturbing from them. Still waiting for my money to be credited on my card.

i still haven't receive it yet. anyone can help ?

I paid for express shipping because i was going to move apartments and i wanted the item to arrive at my current location. I placed an express 2-day shipping order on Monday. It was a surprise when i got an email on Friday saying that my order had just shipped. I left the apartment on saturday and i’m unable to reach my order now. Kayokoko won’t even refund what i paid for the express shipping. They have the worst customer service.

DO NOT BUY ! It has been more than 50 days. I haven’t received the item. I asked for refund. I got nothing!!!