Sydney
Awful Drop Shipping
I received my order and it is nothing like the picture. They only offered me 20% off my order in store credit because the cost of returning internationally would be out of my pocket and too expensive. If it is free shipping to the US and UK, why would returning it be such an issue? This dress is 100% drop shipped from China. It is made out of childs costume material. I am trying to dispute this with my bank as it is clearly false advertising.
Response from KaylascollectivesJul 2, 2026
Sydney, we're so sorry to hear your experience left you feeling this way. This is truly not the impression we ever want to leave with any customer. 🤍 We understand how frustrating it can feel when a return isn't as straightforward as the original purchase, and we'd love the opportunity to make this right for you. Please don't hesitate to reach out to us directly at [email protected] so we can find a resolution together. ✨ Kayla's Collectives Team




