KaylascollectivesReviews of kaylascollectives.com

Avoid this company. I wish I read these reviews before I ordered. I figured that because the website says they do 30 day returns that that there’s no risk in buying. Well - the dress came, and it was terrible quality: bad fit, see through, and extremely cheap material. Could get something better on Temu with easier returns. Here’s how to the return process goes: 1) You send an email to them asking to return 2) they reply and ask for photos of the dress 3) after receiving photos, they give you an option for a 20% refund and you get to keep the dress, 40% store credit code, or to ship it back, at your own expense, for a full refund to their “international warehouse”, which they claim will cost $50 4) I said I wanted the full refund. This result in a back and forth with them pushing back, telling me to just take the partial refund or store credit THREE TIMES. 5) finally they gave me the return address, which was to a “Mr. Wu” in China, even though in the same email thread they claimed they are a US “small business” It is completely deceitful and I feel scammed. You are better off ordering from AliExpress or Alibaba for a fraction of the price and less hassle. Avoid avoid avoid. A waste of time and money.

Wouldn't even give a 1 star. They have stolen photos from other websites and used on their own. Then sell a dress similar but not the same to the photo. Asked for a refund which they are refusing. Item is not what they advertised and won't acknowledge it. Thinking email replies are even AI....

Do not order from this website. The quality of the clothing is extremely poor in the sizing is way off. The dress that I ordered did not look like it did on the website and although it was an extra small, it was huge. Also, the return policy is deceptive. Returns are international and you are responsible for the cost of shipping

Ordered dresses over two weeks ago and still hasn’t shipped. A label was created 3 days ago with zero movement. I made the mistake of ordering dresses for family photos on my vacation. I thought I ordered with plenty of time to receive but I shouldn’t have trusted them.

Do Not Buy from this website! Dress is nothing like what was pictured online, it's worse than Shein material, totally unflattering. That's not even the worst part! No where on their website does it say in order to return an item "after it gets approved" you have to return it to an international address & pay the shipping, they're telling me its $50. The dress is definitely not worth $50. They are incredibly underhanded; they said if I don't want to be inconvenienced by that shipping charge I can keep the dress and they'll give me partial credit. I just want to return it and get a refund. They're playing games and it's not right.

Their return policy is deceptive in my opinion as they don't give you the details. When you are looking it up on the site itself. This is the email response I received when requesting an approval to return the dress I bought because it was too small. Option 1: Keep the dress & get 20% store credit You can keep the dress completely as-is (it makes a wonderful gift for a friend or family member!), and we will issue you a 20% store credit straight away to use on our site for a different style that might fit you beautifully! Option 2: Our size exchange offer Even though we don't have a larger size in this specific dress, if there is another dress on our website that you love, you can keep this current dress completely as-is AND get 50% off a different style in the correct size! Option 3: Return for a refund You are more than welcome to return the dress for a refund under our standard 30-day policy. I will happily approve your return and send you our return address. Just so you are fully informed, babes, our return warehouse is located internationally, and shipping back usually costs around $50 out of pocket which we would absolutely hate for you to have to pay! The sizing is not true to size and the dress was also cheap quality . Would definitely not recommend.

Shipping was quick but when the dress didn’t fit and I reached out for a return I was made aware it had to go to the “international hub” and I had to pay for shipping. Which would be $50 for a $60 dress. Rip off, it states full refund and mentions nothing about you being the one to pay for shipping’s cost.

Complete scam! Beware of this company. My teenage daughter picked a dress for an important event and ordered an XS. It’s huge, poor quality and doesn’t fit at all. Katherine with customer service now says it will cost us $50 to send internationally for return and she used inappropriate words in her email to my daughter. Their return policy says NOTHING about $50 to return and they list a Wyoming address on their website which implies it’s based in the US. It’s an absolute scam!