Muddathir E.
I had a very disappointing experience…
I had a very disappointing experience with Kayali. The perfume I received was not in good condition, and both the colour and the scent were noticeably different from my previous bottle. The fragrance seemed much lighter and less concentrated than before, which made me question the quality of the product. I contacted customer service to explain the issue and ask for a solution, but unfortunately, my problem was not resolved. I expected better product quality and much better customer support from a brand like Kayali. I am very unhappy with this experience, especially because I purchased the perfume expecting the same quality I had enjoyed before. I hope the company takes customer complaints more seriously and provides a proper solution instead of leaving customers disappointed.
Response from KAYALIOct 12, 2026
Hello Muddathir, Thank you for the KAYALI love, and for taking the time to share your concerns about the colour of your Vanilla | 28. Our fragrances contain natural ingredients, their colour can vary slightly from batch to batch and may also change over time with exposure to light and temperature. This means Vanilla | 28 can sometimes appear lighter or darker. We would like to reassure you that this has no effect on the scent or your overall fragrance experience. The Vanilla | 28 formula remains exactly the same and has never changed. We hope this helps clarify things, and we are always here if you have any further questions. Thank you for your understanding and your continued support of KAYALI. With love, KAYALI Customer Care Team