KAYALIReviews of kayali.com

Response from KAYALIOct 16, 2026

Hello, Thank you for your honest feedback, and we are sorry you weren’t able to return your items. We truly appreciate you taking the time to share your experience. Our return policy is available on our website at https://kayalihelp.zendesk.com/hc/en-us/articles/39175853563409-What-is-your-Return-Policy , and we are always working to make it as clear as possible for our customers. If there’s anything we can do to help, such as recommending ways to enjoy your purchase or answering questions about your order, please reach out to us, and our team will be happy to assist. With Love, KAYALI Customer Care Team

Response from KAYALIOct 14, 2026

Bonjour Eda, Merci d'avoir pris le temps de partager votre avis, et nous sommes sincèrement désolés que votre parfum soit arrivé cassé. Nous comprenons votre déception. Notre service client va vous contacter par e-mail afin de résoudre ce problème au plus vite. Merci pour votre patience et votre compréhension. Bien cordialement, L'équipe Service Client KAYALI

Response from KAYALIOct 14, 2026

Hello, Thank you for sharing your experience, and we are truly sorry that your perfume wasn't inside the packaging. We completely understand how disappointing this must have been. We would like to explain why we asked for a photo of the box. When an item is missing from a delivery, we open an investigation with our logistics team and our delivery carrier. The condition of the box, such as signs of damage, tampering or resealing, helps them find out where the issue happened. Even without the box, we still want to help. Our Customer Care team will contact you by email to review your case and find the best solution for you. Thank you for your patience and understanding. With Love, KAYALI Customer Care Team

Response from KAYALIOct 21, 2026

Hello Chantelle, Thank you for taking the time to share your honest feedback. Our body and lip products are designed to offer a softer, more subtle scent, so they can be beautifully layered with your perfume. Fragrance is also a very personal experience, and the way a scent develops can vary depending on body chemistry. For longer-lasting wear, we recommend applying your perfume to moisturized skin, focusing on pulse points such as the wrists, neck, and behind the ears, and avoiding rubbing it in after spraying. Thank you again for your feedback. With love, KAYALI Customer Care Team

Response from KAYALIOct 21, 2026

Hello Lina, Thank you for taking the time to share your feedback. Fragrance is a very personal experience, and everyone reacts to scents differently. Our Discovery Layering Set https://us.kayali.com/products/discovery-layering-set-2026 is a wonderful way to explore a range of KAYALI scents and discover the one that feels just right for you. Thank you again for your feedback, and we hope to have the chance to change your experience. With love, KAYALI Customer Care Team

Response from KAYALIOct 13, 2026

Hello, Thank you for taking the time to share your experience. We are truly sorry to hear that your fragrance arrived broken. Our Customer Care team will be reaching out to you by email shortly to look into this further and find the best solution for you. Thank you for your patience and for bringing this to our attention. Your feedback means a lot to us, and we’ll make sure it’s shared with the relevant teams. With love, KAYALI Customer Care Team

Response from KAYALIOct 13, 2026

Hello, Thank you for taking the time to share your experience. We are truly sorry to hear that you haven't received your order. Our Customer Care team will be reaching out to you by email shortly to look into this further and find the best solution for you. Thank you for your patience and for bringing this to our attention. Your feedback means a lot to us, and we’ll make sure it’s shared with the relevant teams. With love, KAYALI Customer Care Team

Response from KAYALIOct 13, 2026

Hello Kirti, Thank you for taking the time to share your experience. We are truly sorry for the delay in delivering your order. Our Customer Care team will be reaching out to you by email shortly to look into this further and find the best solution for you. Thank you for your patience and for bringing this to our attention. Your feedback means a lot to us, and we’ll make sure it’s shared with the relevant teams. With love, KAYALI Customer Care Team