KAYALIReviews of kayali.com

Response from KAYALIOct 21, 2026

Hello, Thank you for taking the time to share your honest feedback. We are truly sorry to hear the longevity didn’t meet your expectations. Fragrance performance can vary from person to person depending on skin type, body chemistry, and environment. A few tips that may help your scent last longer: apply it to moisturized skin, focus on pulse points such as the wrists, neck, and behind the ears, avoid rubbing it in after spraying, and spritz a little on your hair or clothing. Layering with another fragrance can also help lock it in and extend its wear throughout the day. We truly value your feedback and will be sharing it with our team. Thank you again for your support. With love, KAYALI Customer Care Team

Response from KAYALIOct 21, 2026

Hello Dajana, Thank you for the KAYALI love! We are sorry to hear that your order arrived incomplete. Our Customer Care team will be reaching out to you via email shortly to look into this and make sure your missing items reach you as quickly as possible. Thank you for your patience, and our sincere apologies for the inconvenience. With love, KAYALI Customer Care Team

Response from KAYALIOct 21, 2026

Hello Britni, Thank you for taking the time to share your feedback, and we’re truly sorry that Invite Only Amber | 23 wasn’t the right match for you. Fragrance is a personal experience. As outlined in our return policy, travel sizes are not eligible for return. Your feedback is valuable, and we’ll be sharing it with our team. Thank you again for your honesty, and our sincere apologies for the disappointment. With love, KAYALI Customer Care Team

Response from KAYALIOct 21, 2026

Hello Melissa, Thank you for the KAYALI love, and we’re truly sorry for the disappointment when your order arrived without the pink bag. As mentioned in the offer, the pink bag was available while stocks last, and unfortunately it was temporarily out of stock at the time your order was shipped. The good news is that once it was back in stock, our team sent one out to you, so it should be on its way to complete your kit. Thank you so much for your patience and understanding. With love, KAYALI Customer Care Team

Response from KAYALIOct 21, 2026

Hello Paula, Thank you for the KAYALI love, and we’re truly sorry for the disappointment when your order arrived without the holder charm. As mentioned in the offer, it was available while stocks last, and unfortunately, it was temporarily out of stock at the time your order was shipped. The good news is that once it was back in stock, our team sent one out to you, so it should be on its way to you. Thank you so much for your patience and understanding. With love, KAYALI Customer Care Team

Response from KAYALIOct 21, 2026

Hello Jessica, Thank you for the KAYALI love, and we’re truly sorry to hear about your experience. We’ve looked into your order, and the carrier has confirmed delivery to your address, supported by geolocation data at the time of drop-off. We’d recommend checking around your property, with neighbors, or with anyone who may have collected the package on your behalf. We truly value your feedback and will be sharing it with our team as we continue to improve our shipping experience. Thank you so much for your patience and understanding. With love, KAYALI Customer Care Team

Response from KAYALIOct 16, 2026

Hello Jathziri, Thank you for sharing your experience with us. We are sorry the fragrance didn’t last as long as you hoped. Every scent is a little personal, since skin type, body chemistry, and even the weather can change how strong a perfume feels and how long it stays. A few tips that can help: apply it to well-moisturized skin (an unscented lotion works great), spray it on pulse points like the wrists, neck, and behind the ears, and try not to rub it in. Layering it with other fragrances can also add depth and help it last longer. With Love, KAYALI Customer Care Team

Response from KAYALIOct 21, 2026

Hello Maria, Thank you for the KAYALI love, and we’re truly sorry to hear about your experience. We’ve reviewed your order, and the carrier confirmed it was delivered before your cancellation request was received, and we were no longer able to cancel it. We truly value your feedback and will be sharing it with our team as we continue to improve our shipping experience. Thank you so much for your patience and understanding. With love, KAYALI Customer Care Team