KAYALIFounded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.
KAYALI (kayali.com) has 597 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Idalia V.
Fragrance does not last very long.
Response from KAYALIOct 21, 2026
Hello Idalia, Thank you for taking the time to review your KAYALI experience. We truly appreciate your feedback, which helps us keep improving. We look forward to welcoming you back for more KAYALI moments. Kind regards, KAYALI Customer Care Team
Stepany
All the perfumes smells great however im not giving 5 stars because they dont last much and Sillage is not there
Response from KAYALIOct 21, 2026
Hello Stepany, Thank you for taking the time to review your KAYALI experience. We truly appreciate your feedback, which helps us keep improving. We look forward to welcoming you back for more KAYALI moments. Kind regards, KAYALI Customer Care Team
customer
Everything went great! The only downside was that the little mirror that came with the lip balm holder was broken in the package. The fragrances were absolutely delicious! People compliment on them all the time
Response from KAYALIOct 21, 2026
Hello, Thank you for taking the time to review your KAYALI experience. We truly appreciate your feedback, which helps us keep improving. We look forward to welcoming you back for more KAYALI moments. Kind regards, KAYALI Customer Care Team
Valerie M.
The website, when ordering, was unstable
Response from KAYALIOct 12, 2026
Hello Valerie, Thank you for sharing your feedback. We’re sorry you experienced a slow and unstable website while placing your order. We’re working on technical improvements to make your shopping experience faster and smoother, and we appreciate you bringing this to our attention. Kind regards, KAYALI Customer Care Team
HANNAH C.
Fast shipping everything arrived safely
Response from KAYALIOct 10, 2026
Hello HANNAH, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Marinochka
Tobacco oud is very different dark. I blind bought and still enjoyed it even though it's a very hookah-esque oud. Literally smells like fresh hookah tobacco upon initial spray. Dries down to a more woody smell. Not bad. Shipping was pretty slow, which is sad considering I paid 11 bucks for it, ouch. Price per ml also pretty high... Hude and Mona need to knock it down.
Response from KAYALIOct 5, 2026
Hello Amelia, Thank you for your review. We are happy you enjoyed KAYALI Oudgasm Tobacco Oud | 04. Weare sorry the wait felt long. Our US orders are delivered within 7 working days, and our records show yours arrived in 6. We appreciate your patience and are always working to get our fragrances to you as quickly as possible. Please don't hesitate to reach out if there is anything we can help with. With love, KAYALI Customer Care Team
Sophie C.
Kayali is my absolute favourite fragrance house, and I own almost all of them. However this time around, I didn’t receive a shipping confirmation email and I’m still waiting on my order. The new release launched in Sephora, so I placed an order for the 10ml and received in two days because I didn’t want to wait any longer. I absolutely love the fragrance!!! Has definitely become one of my top 3 out of the collection. Lost a star due to the shipping delay and no confirmation email (my 10ml also leaks a bit and doesn’t last as long as the others) but I’m so excited to receive the full size.
Response from KAYALIAug 3, 2026
Hello Sophie, Thank you for taking the time to share your feedback. We are sorry to hear that your pre-order experience did not meet your expectations. Our pre-order was designed to give customers the opportunity to reserve their fragrance along with an exclusive KAYALI.com gift that was only available through our website. Please know that we have shared your feedback with our team as we continue working to improve our communication and the overall pre-order experience for future launches. The good news is that your order has now been shipped and should be with you very soon. If you have any questions or if there's anything else we can assist you with, please don't hesitate to reach out to our Customer Care team and we will be more than happy to help. We truly appreciate your patience and support, and we can't wait for you to receive and fall in love with your Boujee Kitty Caramel Milk |22. With Love, KAYALI Customer Care Team
Tara C.
I had no problem placing my first order. I ordered the Boujee Kitty Caramel Milk package deal. It came with 50ml and 10ml perfume bottles, a handbag and a compact mirror. Sad to say that handbag is not as high quality as I was expecting from Kayali. The mirror was also low quality, as it was blurry and had scratches on it compared to my Miniso compact mirror. As for the perfumes itself. It is very sweet and very gourmand. I preferably would not wear it in the summer. It does smell delicious though and it does not smell like Bianco Latte to me but other people say it does. However, I do not find the perfume to be unique or spectacular so I will not be repurchasing this fragrance.
Response from KAYALIJul 31, 2026
Hello Tara, Thank you for taking the time to share your detailed feedback and for choosing Boujee Kitty Caramel Milk | 22. We are happy to hear that your ordering experience went smoothly and that you enjoyed the fragrance, even if it wasn't ultimately the perfect match for your personal preferences. Fragrance is a very personal experience, and we truly appreciate you sharing your honest thoughts. We are also sorry to hear that the complimentary handbag and compact mirror did not meet your expectations. Your feedback has been shared with our team for review as we continue to improve future collections. Thank you again for sharing your experience with us. We hope you will discover another KAYALI fragrance in the future that becomes a favorite. With love, KAYALI Customer Care
