KAYALIReviews of kayali.com

Response from KAYALIAug 4, 2026

Hello Sharon, Thank you for taking the time to share your feedback. We are sorry to hear that your pre-order experience did not meet your expectations. Our pre-order was designed to give customers the opportunity to reserve their fragrance along with an exclusive KAYALI.com gift that was only available through our website. Please know that we have shared your feedback with our team as we continue working to improve our communication and the overall pre-order experience for future launches. The good news is that your order will be with you soon, and your complimentary Boujee Kitty Gift will be shipped in a separate order shortly after and our team have shared with you the tracking details via email. If you have any questions or if there's anything else we can assist you with, please don't hesitate to reach out to our Customer Care team via the CONTACT US on the website and we will be more than happy to help. We truly appreciate your patience and support, and we can't wait for you to receive and fall in love with your Boujee Kitty Caramel Milk |22. With Love, KAYALI Customer Care Team

Response from KAYALIAug 3, 2026

Hello Shyla, Thank you for taking the time to share your feedback. We are sorry to hear that your pre-order experience did not meet your expectations. Our pre-order was designed to give customers the opportunity to reserve their fragrance along with an exclusive KAYALI.com gift that was only available through our website. Please know that we have shared your feedback with our team as we continue working to improve the overall pre-order experience for future launches. The good news is that your order has now been shipped and should be with you very soon. If you have any questions or if there's anything else we can assist you with, please don't hesitate to reach out to our Customer Care team and we will be more than happy to help. We truly appreciate your patience and support, and we can't wait for you to receive and fall in love with your Boujee Kitty Caramel Milk |22. With Love, KAYALI Customer Care Team

Response from KAYALIMay 13, 2026

Beste Anika, Hartelijk dank voor uw feedback, en het spijt ons oprecht te horen dat u deze ervaring heeft gehad. Onze welgemeende excuses dat de verstuiver van uw parfum niet goed werkt. Dit is niet de ervaring die wij onze klanten willen bieden. Wij willen dit zo snel mogelijk voor u oplossen, en ons team zal nu per e-mail contact met u opnemen om u verder te helpen en een passende oplossing te vinden. Wij bieden onze excuses aan en danken u dat u dit onder onze aandacht heeft gebracht. Met vriendelijke groet, KAYALI klantenserviceteam ENGLISH Dear Anika, Thank you for your feedback, and we are truly sorry to hear about your experience. We sincerely apologize that the nozzle on your fragrance is not functioning properly. This is not the experience we want for our customers. We would like to resolve this for you as quickly as possible, and our team will now reach out to you via email to assist you further and find a suitable solution. Please accept our apologies and thank you for bringing this to our attention. With love, KAYALI Customer Care Team

Response from KAYALIMar 23, 2026

Hello Hussam, We are sorry to hear about your experience and sincerely apologize that your order was not delivered on time. To help us resolve this matter as quickly as possible, please email us at [email protected] with your full name, email address, and order number, using the subject line “Trustpilot”. Our Customer Care team will review your case and provide the necessary assistance. Thank you for sharing your feedback, and we appreciate your patience while we look into this matter. With Love, KAYALI Customer Care Team

Response from KAYALIMar 5, 2026

Hello, Thank you for taking the time to share your experience with us. We are truly sorry to hear that you were disappointed. Your feedback is very important to us, and we genuinely appreciate you bringing this to our attention. With Love, KAYALI Customer Care Team

Response from KAYALIFeb 12, 2026

Hello, Thank you for sharing your feedback. We’re truly sorry to hear about your experience, and we understand how frustrating and concerning this situation is. To help us resolve this matter as quickly as possible, please email us at [email protected] with your full name, email address, and order number, using the subject line “Trustpilot”. Our Customer Care team will review your case and provide the necessary assistance. Your feedback is important to us, and we appreciate you bringing this to our attention. With regards, KAYALI Customer Care Team

Response from KAYALIJan 26, 2026

Hello customer, Thank you for sharing your feedback. We’re truly sorry to hear about your experience, and we understand how frustrating and concerning this situation is. This is not the level of service we aim to provide. To help us resolve this matter as quickly as possible, please email us at [email protected] with your full name, email address, and order number, using the subject line “Trustpilot”. Our Customer Care team will review your case and provide the necessary assistance. Your feedback is important to us, and we appreciate you bringing this to our attention. With regards, KAYALI Customer Care Team

Response from KAYALIJan 19, 2026

Hello Nicole, Thank you for taking the time to share your experience. We completely understand how disappointing it must have been, especially as it was intended as a gift. To help us resolve this matter as quickly as possible, please email us at [email protected] with your full name, email address, and order number, using the subject line “Trustpilot”. Our Customer Care team will review your case and provide the necessary assistance. Your feedback is important to us, and we appreciate you bringing this to our attention. With regards, KAYALI Customer Care Team