KAYALIReviews of kayali.com

Response from KAYALIOct 22, 2026

Hello Diya, Thank you for taking the time to share your feedback, and we are truly sorry to hear that Vanilla | 28 wasn’t the right fit for you. Please note that our returns policy, including the exclusions for sets, is clearly outlined in the FAQ section of our website. We truly value your feedback and have shared it with our team. If you have any further questions, please don’t hesitate to reach out to us, and we’ll be happy to assist you. With Love, KAYALI Customer Care Team

Response from KAYALIOct 22, 2026

Hello Dimas, Thank you for your feedback, and we’re sorry to hear about your experience. As shared by our Customer Care team, we carried out a full investigation with DHL regarding your order. The courier has confirmed that the shipment was successfully delivered to your location and has provided the Proof of Delivery, Proof of Placement, and GPS confirmation to support this. We truly appreciate your patience and understanding. With Love, KAYALI Customer Care Team

Response from KAYALIOct 21, 2026

Hello Melika, Thank you for the KAYALI love and we are really sorry to hear your order hasn’t arrived yet. Our Customer Care team will be reaching out to you via email shortly to look into your order and keep you updated. Thank you for your patience, and apologies again for the inconvenience. With Love, KAYALI Customer Care Team

Response from KAYALIOct 21, 2026

Hello Staci, Thank you for the KAYALI love! We are sorry to hear that your order arrived incomplete and that you are still waiting on the remaining items. Our Customer Care team will be reaching out to you via email shortly to look into this and make sure your missing items reach you as quickly as possible. Thank you for your patience, and our sincere apologies for the inconvenience. With love, KAYALI Customer Care Team

Response from KAYALIOct 21, 2026

Hello Richa, Thank you for the KAYALI love! We are sorry to hear that your order arrived incomplete and that you are still waiting on the remaining items. Our Customer Care team will be reaching out to you via email shortly to look into this and make sure your missing items reach you as quickly as possible. Thank you for your patience, and our sincere apologies for the inconvenience. With love, KAYALI Customer Care Team

Response from KAYALIOct 21, 2026

Hello, Thank you for the KAYALI love, and we are truly sorry to hear about your experience. We would like to reassure you that you were not charged for your free sample. Our Customer Care team will be reaching out to you via email shortly with a full breakdown of your invoice. Thank you so much for your patience and understanding, and our sincere apologies again for any confusion this has caused. With love, KAYALI Customer Care Team

Response from KAYALIOct 19, 2026

Hello Beverly, Thank you for taking the time to share your feedback, and we are glad your order arrived quickly. We are sorry to hear that the fragrance didn’t meet your expectations. Fragrance is a deeply personal experience, and what feels perfect to one person may feel different to someone else. We would love to help you find a scent that suits you better. Please reach out to us and our team will be happy to help. With love, KAYALI Customer Care

Response from KAYALIOct 21, 2026

Hello, Thank you for taking the time to share your honest feedback. We are truly sorry to hear the longevity didn’t meet your expectations. Fragrance performance can vary from person to person depending on skin type, body chemistry, and environment. A few tips that may help your scent last longer: apply it to moisturized skin, focus on pulse points such as the wrists, neck, and behind the ears, avoid rubbing it in after spraying, and spritz a little on your hair or clothing. Layering with another fragrance can also help lock it in and extend its wear throughout the day. We truly value your feedback and will be sharing it with our team. Thank you again for your support. With love, KAYALI Customer Care Team