KAYALIReviews of kayali.com

Response from KAYALIDec 17, 2025

Hello Susan Goebel, Thank you for sharing your feedback. We’re very sorry for the lack of shipment updates and for not responding to your emails, this is not the level of service we aim to provide, and we understand how frustrating this is. To help us resolve this promptly, please email us at [email protected] with your full name, email address, and order number, using the subject line “Trustpilot”. Our Customer Care team will review your case and assist you as quickly as possible. Kind regards, KAYALI Customer Care Team

Response from KAYALIDec 17, 2025

Hello Mario Jasso, Thank you for sharing your feedback. We’re very sorry to hear about the delay with your Klarna refund and the lack of responses, this is not the level of service we aim to provide, and we understand how frustrating this has been. To help us resolve this promptly, please email us at [email protected] with your full name, email address, and order number, using the subject line “Trustpilot”. Our Customer Care team will review your case and assist you as quickly as possible. Kind regards, KAYALI Customer Care Team

Response from KAYALIDec 17, 2025

Hello Kimberlee, Thank you for sharing your feedback. We’re sorry to hear the scent wasn’t what you expected and that the return experience has been frustrating, this is not the level of service we aim to provide. To help us resolve this promptly, please email us at [email protected] with your full name, email address, and order number, using the subject line “Trustpilot”. Our Customer Care team will review your case and assist you as quickly as possible. Kind regards, KAYALI Customer Care Team