KAT VRReviews of katvr.com

SCAMMERS They advertise a package with a VR Headset and other accessories. [I'll note that a VR treadmill without a VR headset is pretty useless.] When you only get the base unit and ask for tracking on the remaining items they explain that you must jump through hoops including forgoing your right to return the product (even if it is defective!) before they will ship the rest of your order!

Do NOT trust these people. They are running a give away that requires 5 star reviews. On top of that, their ads are highly misleading as to the state of their products. Their treadmills are VERY FAR from plug and play. Oh, and the nexus for use with quest? You have to sign up to be a quest developer because it only works if you load modified versions of the games. Once you do that the Quest then will warn you about possibly getting banned for running hacked versions of the game instead of the official versions. The treadmill does work, but do not even think about getting one unless you are willing to basically be a beta tester and spend almost as much time fighting with this thing as you do playing any game.

Sent the items in 3 different parcels only 2 arrived customer services got argumentive after asking where it was scammed avoid

I bought a treadmill from KatVR, and it was a complete waste of money. Nothing works. Their customer service is completely worthless, and only responds after midnight. Trying to get it to work became a fulltime job. We went back and forth for nearly a week, and they barely suggested anything helpful at all. They should have replaced it.

No answer from support for days/weeks now I cancelled my order right after i placed it but they billed me anyway and i have no idea if it was sent or not or if/when i will get my money back

When you order a product at Kat VR be prepaired for a long long time to get it delivered they send everything by ship even when it is a small product like the nexus or the loco s , do you need something to get your treadmill working be prepaired for a whole lot of trouble !!

If you REALLY want a VR treadmill I recommend looking somewhere else, or continue waiting for a better company to pop up because KatVR is a massively stressful time-sink of broken parts, outdated/incorrect information and a company thriving off of deceptive marketing and stall tactics. I decided to take a chance and order the Katwalk C2+. After watching several youtubers talk about and use this thing (which now I am sure are paid sponsors) it seemed like a great fit for what I wanted out of my VR experience. Right off the bat the site reads Chinese, cheaply made, broken English, and a little sus (like Temu, Wish, etc.) with constant pop-ups of “Deals”, “Special Offers” and “Sales”. The thing is - it’s always on “Sale” they use this deceptive practice to lure you in thinking you are getting a deal. Additionally, the site will say something along the lines of “Save up to $1675”, which realistically means the collected value of the flash sale items. This includes “cost” of accessories, gift cards and the arbitrary value they give to their customer/support service and warranty extensions. Ultimately you are only getting $100 - $200 off the treadmill depending on which one you buy, and ONLY if you copy and paste the code in yourself. The “Free Gifts” are these flash sales you can add-on when buying a treadmill. The problem with these is that there is no context on what you are actually buying and for the most part, have made-up values. For instance I got the “5 Free Games (VIP Gamefit Rewards)”. That’s it, that was the whole description. Understandably, you would think that means 5 free games - but no, it means I can send them a list of 5 games that they will test to see if the KatVR works for them. The other “free” add-ons included things like an extended 1 year warranty, 1:1 support service, $100 Steam Gift card and PSVR2 adapter (I will get to these in a bit). “1-Day Free Shipping” is definitely not something they do even though it’s advertised. In fact, the only way I think I got my treadmill was by hounding customer service for a tracking number after a week of no updates. The order arrived in three parts, the first two were the treadmill itself and the third package contained the shoes and the Nexus (used to play the Meta without the need for a PC). I got the treadmill about 2 weeks after placing the order, but the shoes and nexus didn't arrive until a full week and a half after the treadmill. So I just have all of this dead weight sitting in my living room since you can't use this without the shoes. First, my issue is with the treadmill: It came with several parts rusted over, every single screw on the base and the pin that goes behind the waistband. I also got sent the wrong rubber caps that go over the support bars to protect you from hurting yourself if you bump into it. After a while with support, they offered a $30 Steam gift card for the trouble and replacement parts. Another oversight on KatVRs part is the Vehicle Hub. You are going to have a bad time if you are on the shorter side. I am 5’6’’ and the way the hub is positioned when not in use covers about 25% of the lower waistband track preventing you from kneeling and squatting. There is also no way to adjust the height of the vehicle hub so it is VERY uncomfortable to sit in if you aren't the exact height they set it up for. Second, set-up is a never ending NIGHTMARE. The instructions are the worst I have ever seen in my life. The paper instructions are outdated and have hardly any useful visual details - everything is so vague and doesn't tell you what it does. There are so many accessories and parts that have no instructions at all and don’t tell you what it’s for. The only videos I find are for other KatVR products and not the C2+, so all the parts are completely different from mine and I had to basically guess. Funnily enough, a lot of videos showed people also having a horrible time putting their treadmill together too. Needless to say it wasted my entire day trying to figure it out. Don’t even get me started on how near impossible the Nexus was to figure out. The Kat Gateway software is also a mess, it wont register that I have Steam VR and refuses to update. This is where the 1:1 support add-on I got should kick in, right? Yes, but they ask you to give them remote access to your computer with TeamViewer. Yeah, I do not trust that. You would think they would at least try to walk me through some troubleshooting steps but for some reason they seem pretty insistent on getting access to my computer. A month later, I STILL have not gotten the replacement parts, the PSVR2 adapter, or either of the steam gift cards. Customer service keeps pushing the date further back and is being very vague. At first it was “after I receive the treadmill”, then it was “On the 15th”, then I was told the “21st”, now that it’s the 21st I am being told “next week”.

This review is to all those who are not computer experts. This company falsely advertises having great technical support. I sadly cannot speak for the product itself, because trying to get help getting my treadmill to work has been nothing short of a nightmare. This company loves to advertise their supposive great technical support, but they fail to mention this support is only offered in their time zone, so if you live on the east coast of the U.S. and don’t have the luxury to be able to stay up in the midnight hours when they are actually available because you have to wake at 5am everyday for your job, then DON’T bother with this company. Also, if you try to get help with anything else you may be having issues with, such exchanging for a different shoe size or needing extra sensors, it’s like pulling teeth. They love to tell you to email them, because it’s apparently inconvenient for them to provide actual live human support. Anyways, please do your research before giving this company your hard earned money, unless you are ok with having a very expensive Impractical clothing rack in the middle of your room that took you hours to assemble (don’t even get me started on the hell I went through just getting that process done). If you work hard for your money like I do and don’t have extra money to spare for the computer expert company you’ll need to hire in order to have any chance of your treadmill actually working, then think twice before buying from this company. I was soo excited to finally be able to treat myself to this product to begin exercising with, but I have been left with nothing but pure regret and a $137/month bill over the next year to payoff this glorified clothing rack that now just sits in the middle of my room taunting me with my poor decisions. I will now need to pay an additional nearly $300 to hire a computer experts company in hopes they can get it working, because forget about trying to return it, that will be a battle you will NEVER win. At this point if I can gain anything from this whole awful experience, it would be to save others from making the same mistakes I have made In trusting this terrible deceiving company.