KastKingReviews of kastking.com

LIARS, CHEATERS & SCAM ARTISTS - STAY AWAY!!! I ordered a fishing rod from them, shipping was taking too long time and I CANCELLED the order BEFORE IT WAS SHIPPED! I advised them not to ship, but they ignored me. I refused delivery and shipment was sent back, I HAVE A PROOF (tracking number) IT WAS RETURNED to them ! They never gave be a refund! These A$$HOLES are THIEVES!!!

The little red plastic inserts at each handle end fell off while spooling line. I reported same to KastKing and got a fairly quick response. They offered to upgrade the handle on the reel...the upgrade arrived within a few days...I spent time disassembling the old handle and the replacement didn't fit the reel. There you have it...now I'm right where I started. I'm done.

I was pretty happy with this reel at first. However after only a few months of use the rotor already has a groove in it from the fishing line and it is rusting and I only fish in freshwater. Meaning that groove will inflict severe wear on the line and possibly even cut the line when fighting A fish. Obviously the rotors are not chromed or hardened as the well made spincast reels from the 60s and 70s were. And these Brutus reels are way to expensive to be a disposable one year reel. Plus I contacted the manufacturer and Even though my reel is less than a year old they would not honor the 1 year warranty because I didn't order it from Kastking. UPDATE,, Now Kastking contacted this Trustpilot site and are claiming I am lying about my experience and I made up the review so Trustpilot will take it down. That's so typical of a company that doesn't want anyone to know the truth. I have waaayyy more better things to do than sit around making up false reviews. That's so Communist like of this company. Squash the truth. So typical. I just hope I have reached thousands about the rotor issue. I know spincast reels like nobody else. 50 years of collecting and fishing with them. You should see my collection of vintage Spincast reels. I love taking them apart and studying how they are made. I probably have one of the largest collections in the United States. Also notice the replied saying contact us. I have had at least 4 conversations with Kastking, the results are the same each time. Because I bought the reel from eBay brand new they won't honor the warranty.... Which is a minor issue. The main issue is they will not admit to a problem with the rotor durability.

I ordered a kast king spinning reel and never recieved it. The company refused to respond to my 4 emails asking for a refund. Customer service is awful. Imagine if you have a problem with a reel? May as well throw it in the trash because kast king won't help you. I will make sure all the fisherman fishing our trail knows to avoid kast king.

I have to agree with others. Customer Service is horrible. No answer to email. No answer to phone. Product is lost in transit and nobody at KastKing is available to help. I won't buy anything from this company again.

Customer service is terrible 3 days between email responses. If you call DURING their hours of operation it goes to voicemail saying there’s no one in the office. Reel is crap came broken. Now I have to wait another month to get a replacement. Kastking is not a reliable company don’t buy from them.

Ordered 2x, both times they canceled order without notifying me. Do not respond to emails

I order a couple reels and some fishing line. The fishing line was not in stock so kastking has amazon fulfill the order. I received the reels but have not received the fishing line. When I contacted kastking I was told to contact USPS to see what the problem was with the delivery, when I contacted them they told me that had not received the product from the amazon facility yet so there was nothing they could do and I needed to contact amazon. When I contacted amazon they said there was nothing they could do because the order was purchased from a third party and I needed to contact kastking because that’s who I ordered the fishing line from. So now I have been messaging kastking trying to figure out where my items are because I have already be charged for them but I am not getting anywhere. So I tried calling them, the line says they are open 830am-530am EST I have been calling at noon CST so they should be open and able to answer the phones but no one is answering.