KASSUALAuthentic luxury pieces are made with high-quality materials designed to withstand the test of time, so you want to make sure you are buying from a reputable source. Reputation is everything, and we've built our reputation as the trusted distributor of luxury fashion by ensuring that our goods are always 100% authentic. We unconditionally guarantee the authenticity of every item we sell. We have an in-house quality control team that is solely dedicated to authenticating condition and documentation for every item we buy from our luxury brand partners.
KASSUAL (kassual.com) has 23 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Irene F.
I purchased eyeglasses many months ago. When I recently saw the eye doctor she said these frames would not work for my prescription. I contacted Kaussal and asked if there was any chance he would except a return. With no heisitation he said I could return the glasses with a refund. He was the greatest to work with. I clearly knows customer service.
Marco S.
Timely delivery. Accurate description of the product as well as product in stock information.
Zachery B.
I waited 2 weeks to get my glasses to have scratches on the bottom of lense. Like how and why?
Response from KASSUALNov 4, 2020
Dear Zachery, We investigated your order and our records indicate that it was shipped out within hours of your order (we can provide proof/tracking information). Unfortunately, due to COVID-19 shipping times do get delayed and we do not have any control over it. Based on our conversation, all eyeglasses sold by us and most retailers come equipped with “Demo Lenses.” These lenses are made out of recycled soft plastic which can easily get scratched or scuffed. These lenses are non-prescription. They will also have branding/writing on the lenses to prevent customers from wearing the glasses like that. These demo lenses are meant to be placeholders for your local optometrist and/or eyewear store to replace with actual lenses. Please note that the only time you will not have to change the lenses is when the eyeglass is a fashion eyeglass or when lenses are Blue Light Blocking (special order). We apologize for any misunderstanding. We understand that buying eyewear may be tricky with all the different options that are available. I hope that we were able to explain all of this over the phone when we spoke. As mentioned over the phone, we are happy to take the item back and give you a full refund if you are unhappy. We also offered you a discount for your next purchase and the offer still stands. Unfortunately, you rejected the offer and did not wish to be contacted. We value our customers tremendously and strive to give them the best experience possible. In order to achieve this goal, we do ask our customers to always get in touch with us if any issues or questions come up. We are always here to provide you an unforgettable shopping experience. Once again, we apologize for any trouble that you may have had in your shopping experience with us. Please feel free to get in touch with us, we will be happy to help. Thank you once again, -Kassual Team
rita R.
I received my sunglasses super fast, well packaged and the most important 100% authentic.Thank you!!!
Allan
Ordered a pair of Tom Ford glasses and was amazed by how fast it was delivered. It was so carefully packaged you could see that they put great effort in their delivery. Thankfully the glasses matched me and I'm super happy with the purchase. The prices are amazing, the product is amazing. Can't wait to order another pair from Kassual.
Tiffany
Great seller! I had a few questions and they were answered perfectly. Packing was great and my glasses arrived looking perfect.
Rob
My glasses arrived sooner than I expected. Very well packaged and the customer support is very helpful.
