KaseyaReviews of kaseya.com

Absolute horrible company to do business with! constantly trying to get you to sign 3 year terms, and when that term is up. they still charge you after you already told them you are done. FTC is the next call

Kaseya destroys every company they buy. Their solutions continually break. They usually blame Microsoft for their failures. The support is the worst I have experienced from any company ever. I have 3 support tickets open right now, and one is from 3 months ago. I contact our sales rep for help and support will respond. They ask me to do something and want the result. I provide the result, and they don't answer. This is a reoccurring theme. They continually tell us something is fixed and then it happens again, and we start all over. We used to use Datto, they were acquired by Kesaya, and we have had a horrible experience with absolutely every Kesaya product we have used. I'm not even going to try and cover the billing issues, yikes.

As a long time customer of Spanning, I was wary about the integration into Kaseya. Over roughly two years it has been nothing but cold calls / email for my account-manager-of-the-month aggressively seeking to cross-sell other products. The integration of Spanning's very functional account management/payment system is a complete disaster that I wasted tens of hours trying to resolve. I finally requested to cancel my account and I moved my backup services to AFI.si. Of course, Kaseya doesn't offer prorated refunds and would only offer to move my pre-paid balance to another Kaseya product. Like hell. The silver lining in this story is that AFI is a dream to work with in all regards and integrates much better with Google business. It literally took me a couple of minutes to get set up and in a couple of hours, all of my company's data was safely backed up. I only wished that I had changed sooner.

I want to remove the star as they are not worthy of any. Support constantly defers to KB articles that do not address my question. They are always vague and do not provide a direct answer. When you purchase a product and describe your circumstances, the limitations are not mentioned. After the product is installed, even though the functionality is in the portal, Datto will tell you this is a known issue and they can't help you. Time to move away. DO NOT USE THIS PRODUCT.

Datto backup is like watching paint dry. But that would at least go quicker. Also, Paint doesn't ask you 2 times a day if you would like the paint to keep drying. Kaseya´s support is truly horrible. 9/10 of the tickets is "we will have a look" followed the day after by an email "if we don't hear from you we will assume this is solved" and then his goes back and forth. Its either this or they straight up tells us that there is no fix for errors in their backup service. ≈75% of our sites have backup issues.

Use if you like to get shafted. Would not stop our subscription saying we were too late and then too early (!!!) to provide the notice. Trying to get out for the third year now

Last years renewal they stitched us up so we ended up paying for more licences than needed. We decided to move but now Traverse is down and this is exactly what I got from support Identified - Our internal teams are making necessary updates to Traverse. These teams are working around the clock to complete these updates. We will provide an update as soon as possible and we will reinstate the Traverse module as soon as the changes are made. While we hope to complete this within a week, we cannot make a guarantee on this timeline. Aug 27, 2024 - 13:09 EDT Yes maybe a week down on a monitoring system !! AVOID

Repeated emails were never responded to. Our "training" was a big sales pitch that we didn't ask for. There are fees associated with our product that were not mentioned when we signed up. We get repeated emails that have nothing to do with what we signed up for.