KaseyaReviews of kaseya.com

I run an IT professional services organization, and we've used Kaseya's MSA system in the past. Their MSA functions are moderately capable, for the mid-tier market. Their PSA functionality is horrible, with security gaps, lapses in functionality, etc. However, their customer service and account management is some of the worst I've seen in the industry. This is an assessment made over 25 yrs of experience in the IT market. Most of their issues related to predatory practices to trap customers and protect revenue. When obtaining data archives, after being charged for our data, no schema or relational information is provided, etc., making accessing the data almost impossible. Their auto-renewals are also highly unethical. They don't remind or make cancellation options obvious, etc., which are legal requirements for auto-renewals. Professional enterprise subscriptions in the market allow decision makers ample lead time and options to cancel. Kaseya doesn't do this and won't take any accountability for not doing it using industry standards. When this was questioned, they refused to address it and eventually ghosted me on responses. The organization doesn't deserve its customers and needs to overhaul their customer services standards on an epic scale. We will be stuck paying for services we don't need, as the amount is too small for legal action. So I hope to help others not fall into the same mistake we did by providing this review. I cannot recommend their services or products on any level. There are much better options out there.

It is a shame that I cannot provide a zero star rating. I was a pretty easy sell. I knew what I wanted, the sales person gave me options and I signed up. A bad decision on my behalf. It has taken 2 months to get the product live, in the meantime I was invoiced twice for a product that I didnt have. I finally get access some 8 weeks later, only to have my account suspended for not paying the invoices that I should never have had, which they acknowledged. I now receive at least a daily reminder email from them, normally a different person. I tell them my torrid tale, whilst copying in my 'account manager' 'sales person' 'support team' 'accounts' and NOTHING. A terrible customer service. TERRIBLE.

I have been trying to contact my sales person or the 'BCDR Concierge' for days. I get no repsonse from them either via email or phone. I started trying phone numbers from their website, on several of them their voicemail box was full.

Is it possible to give negative star reviews? Worst company I have ever worked with. Nothing they sold us works. They promised the world and delivered bill after bill after bill. Then after almost a year of nothing working and going a back and forth. They send us to collections.

Overpriced with Account Executives that do not use or have any experience with the products they sell. For any MSP considering Kaseya the only good product is Datto Workplace. VSAX is finally somewhat OK, but be cautious about their backups, endpoint protection and email security. It seems that Kaseya runs maintenance on their platforms every day - during business hours only.

In November 2025 I started receiving emails to my small business email from Kaseya. Since I've never done business with them, I deleted their emails because I thought it might be a scam. On Dec. 5, Received an invoice for $475.47 to my business email from Kaseya. I replied, “I have no idea who you are or your company. I never made a purchase from you and am not using your services or product. Why are you sending me a bill." I never received a response. On Dec. 12, I received an email from Kaseya with a late notice. Immediately called the phone number on the invoice and spoke to someone in their Accounts Payable department. She assured me they were a legitimate company and that she would forward my issue to an Account Manager. Never received a response. On Jan. 2026, I received an email from Kaseya with another invoice for $87.26. Called the phone number on the invoice and spoke to another accounts payable representative. Explained the situation and my previous conversation. She confirmed that conversation was noted in my account. Told me an Account Manager would call me back. Never received a response. On Jan. 7 I Googled the Kaseya website and called the number from their website to make certain this was a legitimate company. Spoke to the same Accounts Payable person again. She had me speak with a Collections Specialist. He stated that they would stop sending me invoices and he was going to note it on my account. He explained that their department, Accounts Payable, could do nothing to help me and that this issue had to be handled by an Account Manager, again assuring me someone would call me. On Jan. 29, 2026, I Received an email with another invoice totaling $562.73 indicating it was past due. On Feb. 5 I finally received a call from an Account Manager. I explained the issue to him. He stated that he was now handling my account and that it sounded like my email was compromised. He asked me to send him an email with my contact information and that he was going to resolve the issue. I sent an email with my contact information thanking him for his call. On Feb. 9 I still hadn't received a response, so I sent another email asking him to verify that he received my email. I received an out of office message that he was out of the office 1/12 – 1/13. Never received a response. On Feb. 14, I sent another email asking if he is receiving my emails. No response On Feb. 18, I received an email from Kaseya that my account has been suspended for an outstanding balance of $644.65 On Feb 26, I received an email from Kaseya that my account has been suspended for an outstanding balance of $644.65. I called Accounts Payable and spoke to another representative. She found the original order and read to me what was ordered. I had no idea what she was talking about. The person who placed the order obviously had an IT background. I explained to her that I am an HR professional and have a one-man side gig where I sell resumes. I have no need for Kaseya’s services and no idea what they do. I contacted the better business bureau and the attorney general. I received an email the next day from an executive who had my issue resolved within 7 days.

They have billed us £300 for an order we haven't placed and then taken the funds through direct debit. We were told to raise a ticket through their online portal and no-one has come back to us. We have tried calling and each option has been met with a voicemail service. I did get through to the audit team who transferred me to accounts but the call was cut off before I could speak to anyone. I would not touch this company! If an employee is reading this, get in touch please as we would like our money refunded!!

The only thing this company can do consistently is bill you. Other than that, most of their products don't work and their support has this nasty caviler attitude toward you when you dare open a ticket with them and expect them to fix what you pay for. Your account manager will switch every six months to someone less and less attentive and responsive, too.