Karen Jai HomeReviews of karenjaihome.com

Had a similar experience to everyone here. Ordered a mug for a Valentine’s Day gift and never received it two months later. I sent a frustrated text and she finally called me back to scold me for saying f_ck. She and all her products can go to hell. Give me back my money.

On 6/10/23, I placed an order with Karen Jai in the amount of $196.27. Months passed, and I did not receive my order, despite my reaching out to their customer support email to check in. On September 15th, I finally heard back from them, and they said they escalated my order to the shipping supervisor. I received one of the two items I ordered -- the less expensive item which cost $35, about ten days later. I proceeded to follow up three times by email about my $138 rug with no response. I messaged the company on LinkedIn, tried calling, and messaged them on Instagram four times with no response. It has been eight months, and I am clearly not getting my rug. Hundreds of people have complained about this business being a scam, and they need to be shut down. I joined an Instagram Live video where the owner, Janelle Langford, was promoting something else, and I messaged publicly that I had not received my products. She kicked me off the livestream and blocked my account, so I could no longer contact her. It is a total scam, and they are continuing to forge partnerships and be written up in media (or at least pose as such, as exemplified by the Architectural Digest article; it looks like a fake write up). They strung me along for 6+ months, and I am totally fed up. Do not support this business.

I ordered a rug in september, here we are in February, still no rug. No replies to email, no replies via IG, no replies when you call. Frustrated because the rug was over $500. I only spent that amount because I wanted to support the owner.

I ordered the Niteroi Rug over 4 months ago for a client. I understood that this rug might take a while to ship so I gave it time. Since ordering I’ve reached out twice to inquire about my order with no response. I received no shipping email, tracking or confirmation of delivery but got an email for a survey about the product?? Be for real. I tried to support a woman & black owned business but who knows what this really is. Do NOT order from here! Do your research first. At the moment I have Amex stepping in to rectify the problem and getting my client their money back.

Terrible customer service. I was charged $150 for an item. Never arrived. Left so many messages and emails. Never heard back. I will never shop with them again or recommend them. Now I’m trying to despute the charges with my bank.

Terrible!!!!Terrible!!!!! Huge scammer Don’t let the cuteness fool you because this company doesn’t believe in customer service period. This company steals your hard working money to fund their personal wardrobe and you will have no products to show for it. Don’t buy anything from their site. Just like the others before have complained about lack of response and no resolution, it is all true. This company owner is unprofessional and combative. I purchased 2 items in February and still nothing except the emotional and financial scarring from their owner/creative director/customer service Janelle Langford. Woman owned brand that does shady business.

I ordered a vase on 9/28/22. At the time I purchased, the "UPS Ground" shipping option showed an estimate of 3-5 business days. Over the next three weeks, I emailed their Customer Support team three times to request an update on my order, but I never received a response. On 10/27/22, I finally received an email that my order had shipped. However, it is 12/15/22, and the USPS status for the tracking number provided still shows as "USPS Currently Awaiting Package." Their Customer Support team remains unresponsive.

I ordered two items during a November Black Friday sale, expecting to have them by Christmas. My credit card was charged, but then I heard nothing from them even after repeated inquiries. When I tried to get my money back they claimed the items were in the mail and I didn't receive them until the following February. I purchased two woven floor pillows which were overpriced garbage. They are tiny and of poor quality. They are extremely uncomfortable (one of them is woven grass over a metal frame- no padding!) and they are falling apart after a few months despite minimal use. Absolutely do not buy from this company. They have beautiful photographs, not beautiful products and horrific customer service.