customer
Technical difficulties to get the…
Technical difficulties to get the application working

At Kapitus, our mission is to empower every business to succeed by providing the best financing options – when they need it and how they need it. Whether we are working with a business directly or through a strategic partner, we will work diligently to provide the most convenient, cost- effective and appropriate financing solution for a business’s needs. We promise to keep the best interests of our clients at the center of the financing process by operating with transparency, fairness, and integrity. We will continue to empower small businesses by making educated financial decisions, as we have since our inception in 2006.
Kapitus (kapitus.com) has 799 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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customer
Technical difficulties to get the application working
customer
I was quoted an APR of 16.22%, and then the contract was over 29% APR. It's false and misleading and is going to get you into trouble one day.
customer
Ended up getting funding, but a lot of promises that were not delivered. Long, stretched out process. Wouldn't recommend.
Holly
Not sure what to place in this blank box at the moment
Customer
didn't tell commission part till very last
Response from KapitusApr 17, 2018
Hello, thank you for leaving a review. The customer experience is important to us, so please send any concerns to [email protected] so someone can get in touch with you and we can address your concerns.
Kenneth
I was very surprised that so much was taken out in upfront fees. My loan was for $9,000.00, but $705.00 was taken out in these fees. I was not told about this charge before the loan was in place. That's almost 8%.
Response from KapitusFeb 24, 2017
Hi Kenneth. We are sorry to hear about your experience. At Strategic, we ensure our customers are aware of and agree to the fees: first through a merchant's initials on the contract and then verbally through our funding call prior to wiring funds. Our notes indicate that you agreed by phone and also signed your initials on the fee page of the contract. We apologize for any confusion. Please give us a call if we can help clarify anything further.
Tommy
They are all friendly at first when you get your loan. But after you call and want to talk to them. It's always leave a message and it takes for ever to get a response and most of the time they only respone threw email. When I have a question I would like to talk to someone and not threw email.
Response from KapitusApr 25, 2016
Hi Tommy! I'm sorry to hear that you have had trouble reaching someone. Have you tried to reach someone in particular? Can you let us know what number you have been calling? Please note our dedicated customer service department is available to take your call and help with the matter at hand. We'd like to get more information to better understand this issue and create a better experience for the future.