Kansas City SteakReviews of kansascitysteaks.com

This my second order with Kansas City Steaks Wasn't happy with a few items and they were nice enough to give me credit but I am tired of complaining. I just can't seem to get a tender Steak from them. I think I'm done with them. I might have better luck in my nearby supermarket at a cheaper price. Good bye Kansas City Steaks.

placed 4 orders over $800 before Christmas. One order my client received arrived with baked potatoes instead of the lobster tails I ordered. I called customer service, waited on hold for over 40 minutes, had another 15 minute conversation explaining what happened. They acknowledged their error and said they would resend immediately . My client never received the lobster and I did not receive a credit, over $100. Total waste of my time and $$. They never resolved the issue. I ate a crab cake that I ordered for myself, I got so sick immediately after eating. I read good reviews about this company although they obviously the quality of food and service has gone downhill. My food was not edible, customer service was rude and not willing to resolve my problem. Horrible experience. I ordered from Omaha Steaks, so far so good. I will never order from Kansas City or recommend them after my terrible experience.

We received a 3.5lbs prime rib as a Christmas gift we never had from this company before, but it was so salty we couldn't eat it , bad experience.

Treated me horrible because they sent me the wrong things and didn't send everything correctly I simply asked for a box to return items and they said no. So I'll be calling again tomorrow to just try and get my money back and send everything back in. I don't want anything for free but I would like what I ordered

This is my first time ordering at Kansas City Steak House. I am very disappointed because they sent me the wrong order; they gave me steak instead of the whole smoked turkey. They said they will replace it, but the soonest delivery isn't until next week. I ordered the whole turkey for Christmas dinner. Never mind then. I need to get my refund. Please don't order from this company if they can't manage their merchandise properly.

The worst experience ever. I placed an order a week ago, since then nobody contacted me. When I called them, they said my order has been cancelled (!?!?!?!)

While I found the product to be okay their RELENTLESS MARKETING after the sale is bizarre and unstoppable causing me to block their phone and email coms since unsubscribing does not work.

the steak was good (my first order which also after much kick ups that I received ) but for my second order # 1946341-1 I received a terrible customer service and very mean attitude from customer service rep and my second order was messed up a big time by fedex and never delivered and the Kansas city steak company knew it and after so many emails back and forth and finally I got my refund and the most disappointment is that the customer service rep terri never said apology or not even sorry for the whole situation and more than that when I called the customer service talked to the supervisor her name is sydney she did not care and she said “yes fedex lost your order” and when I asked her any courtesy credit for the inconvenience that caused to me ,she said “nothing we can do for you “ do you think I will order from them again? What a pathetic and cold customer service.