Nicole
returns are a nightmare
I needed to return two items that I had tried on once and put immediately back into the bag. I returned the items, and then after 2 weeks of not hearing anything I emailed them to follow up on my return and was told my items were worn (they had only been tried on) and that they were either going to refund me only part of the refund or allow me to get store credit. I didn't see the email until they emailed me again not even 24 hours later to say they had picked for me and would only give me a partial refund, and no store credit and they had already returned the credit to me. Not receiving a response once my items were received requiring me to follow up, then being offered a refund that wasn't the full amount after I truly just tried these items on and then not even giving me 24 hours to respond before making a refund choice for me is incredibly poor customer service. I've been a Kamo fan for years, and I can guarantee this interaction will keep me from ordering from them again. I'm bummed - but there are plenty of active wear companies out there!