We're an online automotive performance shop with a large selection of in stock hand picked quality parts developed for the most popular sport compact cars out in the market today.
Kami Speed (kamispeed.com) has 225 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Showing 11 reviews with 1 star · Clear filters
Anti Vegan Pro M.
Be very careful to order from this company these days, they have 0 management skill. Placed a pre order an yr ago, never have any updates on it till I sent the email asked about the order. And I been told the items are not available. Yes, after one year I paid for the items , and after I sent an email. Still waiting for my refund, and I hope I don't have to sue them to get my money back.
LibertyWalk
I purchased a steering wheel at 28. September 2023. Almost 2 months later I didn’t received it yet. In October I’ve got an email after I requested some information, that the product will be there till mid November. They also asked for my phone number so I can get further information of the shipping status. I did not received anything. Last week I asked again about the status and didn’t get an answer. Edit: I received now an answer, but not as I expected. Because there is now a customer support after a negative review I changed the rating to a two star. 2nd Edit: After over 3 months later I neither received the steering wheel, nor got my money back.
Response from Kami SpeedNov 27, 2023
Dear Anes Sarac, I'm sorry we couldn't fulfill your order in the timeframe you had hoped. Our team was unable to get back to you last week as they were away with their families on Thanksgiving (US Holiday). I believed there's some misunderstandings here. When you ordered the part, there was a clear indicator on the page that this would take 10+ weeks to ship and then reaffirm this by sending an email that it was to be made. Putting it at early December to ship. What went wrong? We replied back to your email changing this original ETA, with a good faith estimate that it's Possible it could ship Mid November. The part did indeed arrive to the states on time, but we didn't take into consideration Thanksgiving week delaying the clearing process through US customs. We truly try our best to make these estimates as precise as possible, but no one is perfect! Given that you wanted the steering wheel to arrive this week, we proceeded to cancel your order as we can not guarantee an exact ship date.
Alvin T.
Paid flat ground shipping to receive item in a timely manner in which I did. KamiSpeed was responding to questions right after purchase but once I receive the package, which is the wrong item (M12x1.5 instead of M14), they have not been responding to me about the wrong item and it’s been over a week. I bought this and paid for faster shipping because I needed it in that time window but now it’s way out of that window. Left a VM, emailed them, and left a chat message but no response. The poor customer service is making it a lot more difficult. I don’t recommend this company
Response from Kami SpeedNov 27, 2023
I'm sorry that you received the wrong part. As you can see from the photo you sent us, it was a bar code error by the distributor. But don't worry, we'll get this exchanged and corrected asap. We have sent a message to the distributor so they can make sure the correct one gets sent out. We will send you a return label in order to exchange it for the correct one. In regards to time window, please know we only received a message from you on 11/24 (we even checked spam and chat records). And we replied back the Same Day, as we like to solve issues like these asap. We take matters like these very seriously and are always on top of it. So it's very strange, that we didn't hear about it until now. Please know whenever you sent a message out, you get an automatic reply back to let you know that the inquiry was sent out. It will be great, if you can forward that auto reply back, so we can investigate this issue further. We want to make sure we fix any barriers preventing us to better server our customers. Thank you!
Brian
Trying to return an intake and I get no response after 3 separate emails to them
Response from Kami SpeedAug 12, 2022
Thank you for your patience Brian Hamburger. We received 3 separate emails within 24 hours. We replied back earlier today with information on the return and RMA information. Please check spam box and if you're still having issues, please email [email protected]. Thank you!
Juan R.
Well I am still waiting 4 my pruduct 2 the response time it's realy bad weanu try 2 reach customer service so hopefully I get my pruduct soon and I can try it out
Response from Kami SpeedApr 14, 2022
Dear Juan Rivera, you sent us 2 emails (4/11) at the same time after hours. Our hours of operation are Monday-Friday 10am-5pm EST. We replied back the next business day (4/12) and informed you that the product was delivered on Friday 4/8 according to UPS. If the package was stolen, you will be sent another product or refunded back for the lost package. If the package was delivered by UPS to the wrong address, we will recover it. In either case, the issue will be resolved in your favor. Thank you!
Marco M.
Never got my package and no reply paid for something I don’t have.
Response from Kami SpeedApr 6, 2022
Thank you for your review Marco Moran. We apologize about the problem. There was a delivery issue with FedEx which was redirected back to our warehouse. We have located the returned package and are shipping the package out again to you. A new tracking number will be assigned to you within 24 hours with signature and insurance so the package doesn't get lost this time. Thank you!
christian E.
They didn’t reply and I wanted a refund and no one got a hold of me
Response from Kami SpeedAug 10, 2021
Hello Christian, I'm sorry you feel this way. You emailed us on the 5th of August after hours (7:39pm PST) with the following: "Can I please return my items they sent me the wrong parts and I have both shipping". We replied back on the 6th of August at 9:51am EST with the following: "Hi Christian, Can you send us a picture of the part numbers you received along with the label? I see you ordered x2 22002-AM009. Once we receive this we'll get the RMA approved to send back. Thank you!" We've yet to receive a reply back with pictures or a reply at all to verify if we indeed sent you the wrong parts. If we did ship you the incorrect parts, we'll gladly get these return back for a full refund (label and all). We just followed up with another email, so we can get this issue resolved. Thank you!
Richard D.
Based on no delivery as of today, ordered on November 21
Response from Kami SpeedDec 8, 2020
The no delivery is based on the fact that FedEx has delayed your package due to the weather. If you look at the tracking number that was sent to your email, you can see that there is a pending delivery that has been delayed due to the Weather under shipping history on the FedEx tracking page. We have no control over unforeseen events/weather/or the like and/or any delivery delays that are caused by the shipping companies.